Remote Insurance Call Center Support

Found in: Talent US C2 - 2 weeks ago

Oklahoma City, United States DXC Technology Full time

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

The Insurance Call Center Support Representative position at DXC Technology involves providing essential support to customers through various communication channels in a fast-paced inbound call center environment. This role requires the ability to maneuver seamlessly between multiple systems during each customer interaction, ensuring efficient and accurate assistance.

Key Responsibilities:

This role is remote, requiring self-motivation and discipline to excel in a virtual work setting. Candidates should be prepared for a fast-paced inbound call center environment and be comfortable maneuvering between multiple systems to assist customers effectively.

Responding promptly to inbound customer calls, demonstrating agility in a fast-paced call center environment. Documenting customer interactions accurately and navigating multiple systems to provide comprehensive support during each call. Processing customer requests through various communication methods (fax, mail, etc.) with attention to detail and adherence to service level agreements (SLAs). Collaborating with team members, management, and customers to address service issues, improve processes, and maintain data integrity. Reviewing procedures and workflows regularly, recommending modifications as necessary to enhance transaction processing efficiency.

Basic Qualifications:

High school diploma or G.E.D. Two or more years of customer service or telephone experience. Familiarity with organizational functions, fax machines, computer software, and help desk software.

Other Qualifications:

Strong business and analytical problem-solving skills. Effective communication abilities, both oral and written. Ability to work independently, follow instructions, and navigate multiple systems per customer call.

Work Environment:

You can work from any-city within the USA. Working hours are 7:30-4:30 CST, Monday-Friday.

#LI-LV1

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