Manager of Production Support- Millennial Specialty Insurance

4 weeks ago


Oklahoma City, United States CareerBuilder Full time

Manager of Production Support- Millennial Specialty Insurance page is loaded

Manager of Production Support- Millennial Specialty Insurance

Apply

locations

Remote US

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

JR105465

Millennial Specialty Insurance, LLC is one of the largest

non-carrier-affiliated

Managing General Agencies (MGAs) in the United States. Combining expert underwriting with industry-leading technology, MSI creates a superior insurance experience for carriers, distribution partners, and customers. MSI collaborates with insurance carriers to design and distribute products through agents, brokers, and technology partners. Founded in 2015, MSI has grown to offer a wide range of insurance products across commercial, specialty, and personal lines. In 2019, MSI joined BRP Group, Inc. (NASDAQ: BRP).
As the manager of production support, you will be responsible for leading a team of analysts who provide technical support and troubleshooting for our colleagues and external customers using our custom application. You will ensure that the production environment is stable, secure, and efficient, and that any issues are resolved quickly and effectively. You will also collaborate with other teams, such as development, quality assurance, infrastructure, digital product teams, and product management, to provide feedback and suggestions for improving the quality and performance of our software solutions.
Key Responsibilities

Manage and mentor a team of seven production support analysts, providing guidance, training, and performance evaluation
Oversee the daily operations of the production support team, ensuring that SLAs, KPIs, and customer satisfaction are met or exceeded
Establish and enforce best practices and standards for production support, such as

triage/prioritization,

incident management, root cause analysis, problem resolution, and documentation. Ability to make recommendations for scalable solutions that will support companys growth trajectory.
Collaborate with Systems Monitoring team to respond to incidents Monitor and analyze the production environment, identifying and resolving any issues, risks, or bottlenecks that may affect the availability, reliability, or security of our software products
Communicate and coordinate with internal and external stakeholders, such as developers, testers, product managers, clients, and vendors, to provide timely and accurate information and feedback on production issues and enhancements
Drive continuous improvement and innovation in the production support process, using data, metrics, and customer feedback to identify and implement opportunities for optimization and automation
Qualifications and Skills

Bachelor's degree in computer science, engineering, or related field, or equivalent work experience
Have experience or be Agile certified to understand Agile process and operations
At least 5-7 years of experience in production support, technical support, or software development, preferably in a SaaS or cloud-based environment
At least 3 years of experience in leading and managing a production support team, with proven track record of delivering high-quality results and customer satisfaction
Strong technical skills and knowledge of various software technologies, platforms, and tools, such as Azure, SQL, Java, Linux, AWS, , Splunk, Python etc.
Excellent communication, collaboration, and problem-solving skills, with the ability to work effectively with diverse teams and stakeholders
Customer-oriented mindset, with the ability to understand and anticipate customer needs and expectations
Flexible and adaptable, with the ability to work under pressure and handle multiple tasks and priorities in a fast-paced environment
#LI-DT1
#LI-REMOTE
Click

here

for some insight into our culture

About Us

At Millennial, we are dedicated to absolute efficiency, excellent personal service and industry leading technology.
Millennial Specialty Insurance was launched to serve and provide niche markets with streamlined solutions for the efficient distribution of insurance products to the end user. We collectively have over 50 years experience and expertise in the design, distribution, and underwriting of products for the insurance market. Our model is to deliver the best products, service and technology solution available in the market. We have offices in Saint Augustine, FL and Keller, TX.

#J-18808-Ljbffr



  • Oklahoma City, United States Higginbotham Insurance Agency Full time

    Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for aCommercial Insurance Account Manager for our Oklahoma City, OKoffice.TheCommercial Insurance Account Managerin this office will assist the P&C Sales Producers in generating the marketing to pitch policies to...


  • Oklahoma City, United States BancFirst Insurance Services Full time

    Job DescriptionJob DescriptionLets chat about a career in the insurance industry!If you are looking for your next career opportunity, there is no need to look any further. BancFirst Insurance Services in Oklahoma City, OK, is looking to add a Full-Time Commercial Lines Insurance Account Manager to join our team. We are an Oklahoma-based, independent...


  • Oklahoma City, Oklahoma, United States Joe Cooper Ford of Edmond Full time

    Job Description 2023 Oklahoman Top Workplace! Joe Cooper Ford of Edmond is accepting applications for an experienced Automotive Retail Finance & Insurance Manager to join our high producing finance and insurance team. Responsibilities include but are not limited to: Offer financing and product options utilizing comprehensive menu selling process to...


  • Oklahoma City, United States Best Buy Full time

    **Specialty Sales Manager, Mobile & Connected Life - Job Details** **Specialty Sales Manager, Mobile & Connected Life** Share Job **Overview** Full Time Manager with Direct Reports Store Leadership The Specialty Sales Manager, Mobile & Connected Life ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology...


  • Oklahoma City, United States NorthBridge Full time

    Job Title:Product Support SpecialistJob Location(s):Watertown, MA, USDescription: The goal of the Technical Services team is to drive customer experience and success with Markforged products. We accomplish this through timely and detailed responses, listening to customer needs and guiding them to the fullest use of the products we offer. We are looking for...


  • Kansas City, United States Farmers Insurance Full time

    Job DescriptionJob Description  Have a desire to become an Insurance Agent, but you do not have experience or not sure where to start?Our Agent Development (or Protégé) Program allows you to get hands on experience with an established, successful agency to learn and grow in the insurance industry.Not only do you get access to world class training, but...


  • Oklahoma City, United States Alan Bradshaw- Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionAre you looking to start a sales career or break into the insurance industry. We want highly motivated and determined job seekers to APPLY TODAY. No matter your sales experience, we'll invest in your success. We understand that it takes time to build a business, to develop the proper skills and understanding, and to excel in...


  • Oklahoma City, United States Alan Bradshaw- Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionOur agency is looking for a confident and highly motivated individual that's interested in a great sales opportunity. Great earnings with future long term career advancement available. As an Insurance Sales Representative you will make outbound calls to generate appointments and market a wide range of insurance products and...


  • Oklahoma City, United States Markforged Full time

    **Product Support Specialist** at Markforged Watertown, Massachusetts, United States The goal of the Technical Services team is to drive customer experience and success with Markforged products. We accomplish this through timely and detailed responses, listening to customer needs and guiding them to the fullest use of the products we offer. We are looking...


  • Oklahoma City, United States Farmers Insurance - Austin Stucker Agency Full time

    Job DescriptionJob DescriptionAppointed ProducerThe Appointed Producer position provides individuals the opportunity for unlimited growth under the leadership of a Farmers Agent. You will work with me, and have access to resources that can help you establish skillsets for future excellence, while also learning the business and benefiting from a nationally...

  • Production Manager

    3 days ago


    Oklahoma City, United States Dsjglobal Full time

    Production Manager Position Summary: DSJ Global is currently partnered with an industry leading aerospace manufacturing company. They are seeking a Production Manager to join their growing team in Oklahoma. The Production Manager is responsible for the planning, organization, coordination, and control of all production activities while working very closely...


  • Oklahoma City, United States oneworld Management Company Full time

    Job Title: Manager, Digital Products Department: one world Digital Reports To: Director, Head of Carrier one world Digitalisation Location: on-site at one world Management Company (oMC) headquarters,Dallas – Fort Worth, TX This position is open to member secondment or direct oMC employment. Interested candidates should email their resume and cover letter...


  • Oklahoma City, Oklahoma, United States OG&E Full time

    JOB SUMMARYEqual Opportunity Employer - Minorities, Women, Individuals with DisABILITIES & Veterans Encouraged to applyThe IT Product Manager is the primary interface to the business to help align business partner needs to technology services. They will work closely with the Business Leader(s) and key contributors to understand priorities, capture business...

  • Production Manager

    4 weeks ago


    Oklahoma City, United States Advent Technologies Holdings, Inc. Full time

    Advent Technologies is looking to hire a Production Manager in Kozani, Greece. Advent Technologies Holdings, Inc. is a NASDAQ-listed (ADN) U.S. corporation that develops, manufactures, and assembles complete next-generation fuel cell systems and the critical components for fuel cells in the renewable energy sector. Advent is headquartered in Boston,...


  • Oklahoma City, United States Higginbotham Insurance Agency Full time

    Higginbotham Insurance Agency, Inc, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Commercial Account Manager - Transportation to support our Oklahoma City, OK office location.TheCommercial Insurance Account Manager will assist the P&C Sales Producers in generating...


  • Oklahoma City, United States Higginbotham Insurance Agency Full time

    Higginbotham Insurance Agency, Inc, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Commercial Account Manager - Transportation to support our Oklahoma City, OK office location.TheCommercial Insurance Account Manager will assist the P&C Sales Producers in generating...


  • Studio City, United States Cost Wise Insurance Full time

    Benefits: Competitive salary Flexible schedule Opportunity for advancement Profit sharing Training & development Job Title: Insurance Representative Location: Studio City, California (Next to Universal Studios) Company Overview: Cost Wise Insurance is an innovative insurance office opening its doors next to Universal Studios in Studio City. We specialize in...


  • Oklahoma City, United States Higginbotham Insurance Agency Inc Full time

    Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Personal Lines Account Manager for our Oklahoma City, OK office. Essential Tasks:Works with producers and prospects on personal insurance review/quotesPrequalifies and analyzes lines of coverage for new and...


  • Oklahoma City, United States Scott's Fencing Full time

    Job DescriptionJob Description***Job is in Albuquerque. Can not be done remotely.Scott’s Fencing Co., Inc. is looking to raise the bar by changing the world one linear foot at a time. We are a family buisness distinguished by values and quality. We are a company that will deliver what you expect and deserve.$80,000 to $110,000 depending on...


  • Oklahoma City, Oklahoma, United States Wolters Kluwer Full time

    Senior Technical Product Manager The primary responsibility of this position is to manage and execute the roadmap for our Patient and Member facing tools. The ideas for new product concepts arise from three sources – (1) user research you conduct, (2) Voice of Client feedback, and (3) sales input scoped and prioritized from our Business Product Manager....