Delivery Manager, Client Services Operations

4 weeks ago

Boston, United States SS&C Technologies Holdings Full time
Job Description

Delivery Manager, Client Services Operations

Location(s): United States, East Coast | Hybrid

Get To Know The Team:

SS&C Technologies Holdings (NASDAQ: SSNC) is the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with software and solutions to service even the most demanding customers in the financial services and healthcare industries. SS&C owns and operates the full technology stack across securities accounting, front-to-back-office operations, performance and risk analytics, regulatory reporting, and healthcare information processes.

Founded in 1986 and headquartered in Windsor, Connecticut, the company is home to ~27,000 employees across 100+ office locations in 35 countries globally. With 20,000+ clients spanning across the health and financial services industries, our customer’s needs and requirements are always at the forefront of our strategy.

Within SS&C Eze, the Client Services team is a global organization supporting everything from client onboarding to ongoing business support. The team prides itself on collaboration and generous sharing, with a strong emphasis on the client experience. The products associated with this role are software and services related to institutional investment management (trading, order management, and accounting). We are looking for a candidate who has a proven track record managing client relationships in a software environment, preferably in financial technology or a related industry. Successful candidates will be highly driven, have an excellent intuition around client business drivers and managing client personalities, and the highest standards around client experience.

Why You Will Love It Here  

  • Flexibility: Hybrid Work Model

  • Your Future: 401k Matching Program, Professional Development Reimbursement  

  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays 

  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave  

  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity 

  • Training: Hands-On, Team-Customized, including SS&C University  

  • Extra Perks: Discounts on fitness clubs, travel and more 

What You Will Get To Do:

  • Manage multiple concurrent client facing BAU delivery programs with Enterprise clients

  • Work with clients to prioritize their needs, working within constraints of a sustainable model for project delivery

  • Act as primary liaison and relationship to clients from the US project, and professional services teams

  • Learn and understand applicable technical product and business topics to hold meaningful business discussions with clients

  • Contribute to, and often lead process development with regards to how we service this client profile

  • Point of escalation for project-related queries or difficult conversations, and provide consistent peer support and guidance for other team members

  • Internal data analysis for client services teams, leveraging data to drive team operational improvement proposals

What You Will Bring:

  • 3-6+ years’ experience as a client-facing delivery manager or similar role, preferably for a software provider

  • Extremely organized, with an ability to track up to dozens of workstreams simultaneously

  • Ability to communicate to broad audiences around project, business, and technical topics to varying depth

  • Able to develop strong, productive relationships with stakeholders, both internally and externally

  • Strong attention to detail, with a keen sense around risk in any form

  • Unafraid to act quickly and decisively, when called for

  • Self-starter, with a thirst for knowledge and a desire to learn

  • Ability to work in a dynamic, and at times extremely fast-paced environment during the US business day

  • Emphasis on quality, professionalism, and excellence

  • Able to see the wider picture and contribute to a continually evolving business

  • Optional: Professional exposure to FinTech, Investment Finance, Hedge Funds, Asset Managers, ITIL v4 Lifecycle Accreditations

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