Current jobs related to Client Engagement - Boston - Laudio, Inc.

  • Client Engagement Manager

    4 weeks ago

    Boston, United States Cigniti Technologies Full time

    IntroductionAre you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a significant...

  • Client Engagement Manager

    1 month ago

    boston, United States Cigniti Technologies Full time

    IntroductionAre you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a significant...

  • Client Engagement Manager

    1 month ago

    Boston, United States Cigniti Technologies Full time

    IntroductionAre you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a significant...

  • Senior Director, Client Engagement

    2 months ago

    Boston, United States Epsilon Data Interactive, Inc. Full time

    As a Sr. Director of Client Engagement, you will be instrumental in driving client success and satisfaction by orchestrating the delivery of Epsilon’s products and services.Work together win together You will report to the Vice President, Client Engagement Delivery and collaborate closely with cross-functional teams including Sales, Client Services, and...

  • Client Engagement Manager

    4 weeks ago

    Boston, United States Cigniti Technologies Inc Full time

    Hello Professionals,We are looking for a Client Engagement Manager (Director/Sr Director) for our Boston MA Facility. Position: Client Engagement Manager Location: Boston MA IntroductionAre you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering...

  • FCAT Relationship Manager

    21 hours ago

    Boston, United States Fidelity TalentSource LLC Full time

    Job Description:The Role Since 1999, the Fidelity Center for Applied Technology (FCAT) has served as an innovative technology resource for Fidelity Investments. We share our research, experiments, and concepts with colleagues and clients to propel our firm forward. As part of the FCAT Strategy and Planning organization, the Fidelity Experience Center (FXC)...

  • Engagement Director

    4 weeks ago

    Boston, Massachusetts, United States Acclaim Recruiters Full time

    Job DescriptionAcclaim Recruiters is seeking a highly skilled and experienced Engagement Director to join our team. As a key member of our organization, you will be responsible for managing client relationships and delivering measurable financial benefits.Key ResponsibilitiesManage engagement to deliver savings at or above target, on time, on budget while...

  • Customer Engagement Manager

    7 days ago

    Boston, United States Cigniti Technologies Full time

    IntroductionAre you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a significant...

  • Customer Engagement Manager

    7 days ago

    boston, United States Cigniti Technologies Full time

    IntroductionAre you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a significant...

  • Strategic Engagement Leader

    3 days ago

    Boston, Massachusetts, United States Staffworthy Full time

    About the roleThe Engagement Director plays a pivotal role in driving business growth and transformation at Staffworthy. This senior position is responsible for managing client relationships, leading cross-functional teams, and delivering measurable financial benefits.Key responsibilities include:Developing and executing engagement strategies to meet client...

  • Director of Constituent Engagement

    3 days ago

    Boston, Massachusetts, United States Suffolk University Full time

    Director of Constituent EngagementSuffolk University seeks to engage its constituents to enrich their lifelong relationships with the university. The Director of Constituent Engagement will ensure key members of the Suffolk community are fully engaged with the University.The Director is an important member of the Division of Advancement, responsible for...

  • AVP, Engagement Manager

    3 weeks ago

    Boston, United States Genpact Full time

    Inviting applications for the role of Assistant Vice President- Engagement Manager In this role we require an individual with a strong background in IT services and Life Sciences to join our team. In this role, you will not only manage client relationships and oversee project delivery but also spearhead account farming and mining initiatives to maximize...

  • AVP, Engagement Manager

    3 weeks ago

    Boston, United States Genpact Full time

    Inviting applications for the role of Assistant Vice President- Engagement Manager In this role we require an individual with a strong background in IT services and Life Sciences to join our team. In this role, you will not only manage client relationships and oversee project delivery but also spearhead account farming and mining initiatives to maximize...

  • Strategic Director of Digital Engagement

    17 hours ago

    Boston, Massachusetts, United States Digitas Full time

    About DigitasDigitas is a global digital agency that aims to drive innovation and creativity in the digital landscape. With a strong focus on social media and content development, we're looking for a talented individual to join our team as a Strategic Director of Digital Engagement.Job SummaryWe're seeking a highly experienced and skilled individual to lead...

  • Community Engagement Specialist

    2 months ago

    Boston, Massachusetts, United States JVS Boston Full time

    About the OpportunityWe are seeking a highly motivated and experienced Community Partnership Specialist to join our team at JVS Boston. As a key member of our organization, you will play a critical role in building and maintaining strong relationships with community-based organizations, promoting our services, and connecting clients with the resources they...

  • Senior Employee Engagement Manager

    3 weeks ago

    Boston, Massachusetts, United States Chewy Full time

    Senior Employee Engagement ManagerChewy is seeking a skilled and strategic Senior Employee Engagement Manager to join our world-class Customer Service organization. We recognize the impact of employee engagement on organizational success and are committed to enhancing our workplace culture.Key Responsibilities:Evaluate survey needs across the Team Member...

  • Strategy & Analytics Engagement Manager

    4 weeks ago

    Boston, United States Cartesian Full time

    2204 Engagement ManagerCartesian is seeking a Manager to join our talented team of strategy consultants to lead engagements that drive value and growth within the communications, media, and technology sectors. Cartesian’s Strategy & Analytics practice has a 30+ year track record helping companies and investors develop and implement market-leading...

  • Strategy & Analytics Engagement Manager

    1 week ago

    boston, United States Cartesian Full time

    2204 Engagement ManagerCartesian is seeking a Manager to join our talented team of strategy consultants to lead engagements that drive value and growth within the communications, media, and technology sectors. Cartesian’s Strategy & Analytics practice has a 30+ year track record helping companies and investors develop and implement market-leading...

  • Strategy & Analytics Engagement Manager

    1 month ago

    Boston, United States Cartesian Full time

    2204 Engagement ManagerCartesian is seeking a Manager to join our talented team of strategy consultants to lead engagements that drive value and growth within the communications, media, and technology sectors. Cartesian’s Strategy & Analytics practice has a 30+ year track record helping companies and investors develop and implement market-leading...

  • Strategy & Analytics Engagement Manager

    1 month ago

    Boston, United States Cartesian Full time

    2204 Engagement ManagerCartesian is seeking a Manager to join our talented team of strategy consultants to lead engagements that drive value and growth within the communications, media, and technology sectors. Cartesian’s Strategy & Analytics practice has a 30+ year track record helping companies and investors develop and implement market-leading...

Client Engagement

3 months ago

Boston, United States Laudio, Inc. Full time
Job DescriptionJob DescriptionAbout Us

Laudio empowers healthcare leaders to drive large-scale change through everyday human actions. Our platform streamlines workflows for frontline leaders, strengthens interpersonal connections, and aligns C-suite objectives with frontline efforts, enhancing leader efficiency, employee engagement, and patient experience. Laudio makes it possible for patients, frontline workers, and health system leaders to thrive together. Discover how at www.laudio.com.

Associate, Client Engagement & Delivery

Laudio is a fast-paced, high-growth SaaS company looking for an entry-level dynamic team member in Client Engagement & Delivery. The Associate, Client Engagement & Delivery, is responsible for providing day-to-day support for Laudio implementations and the platform's users, ensuring on-going user satisfaction.

Reporting to the EVP of Client Engagement and Delivery, Laudio's Associate, Client Engagement & Delivery will support data entry and coordination efforts for Solution Delivery implementations, field client new user access requests, promptly respond to user complaints or issues, communicate user complaints to Laudio's engineering team, track platform incidents, and escalate user issues as required to the CE Managers and/or CE Directors as required.

These core job functions will be executed with a forward-thinking mindset of how to build, refine and improve the customer journey. The Laudio Associate, Client Engagement & Delivery is generative, process-oriented, solutions-focused, and is driven by achieving client goals and organizational metrics, while delighting our users.

Responsibilities include:

  1. Be the first line of support for our users by owning our support and ticketing processes, including 1:1 user training when necessary.
  2. Develop foundational knowledge of Laudio's platform, including basic features and functionality required to provide first level support for users.
  3. Develop mastery of Hubspot data entry, ticket management, and response time/reporting
  4. Resolve basic administrative user requests (activate/deactivate user accounts for example).
  5. Investigate, triage, and escalate cases from external and internal stakeholders.
  6. Partner with Engineering in investigating and triaging issues.
    1. Categorize incident level based on company policy. Work with EVP of Client Engagement, appropriate CE Director and CE Manager when incidents do not conform to policy for resolution with Engineering.
  7. Support data entry and coordination efforts for Solution Delivery implementations.
  8. NPS - ensure the delivery of user NPS surveys at the appropriate time.
  9. Deliver on-going client reporting. Prepare appropriate leader reports for clients. Ensure reports are delivered to clients on promised schedules.
  10. Identify trends, common patterns across client users, and use this information to collaborate with other Client Engagement and Product team members to enhance customer experience.
  11. Inform CE Managers and appropriate CE Director of the expected time to resolve issues so that expectations can be clearly communicated to client leadership as appropriate.
  12. Provide coordination and admin support (scheduling, client presentations, reporting, etc.) for CE Managers, Solution Delivery Managers and CE Directors.
  13. Key metrics to be achieved will include timely resolution of support tickets consistent with Laudio's SLAs, completion and certification of Laudio Leadership Lab content, completion of appropriate Hubspot training, on-time delivery of reports to clients, timely meeting scheduling and admin support for CEMs, SDMs, and CEDs.

Requirements include:

  • Bachelor's degree
  • 1-2 years of relevant experience in a customer experience/implementation role required
  • Strong analytical skills
  • Strong communication skills, highly organized and able to prioritize and multitask
  • Self-driven and proactive while working in a remote environment
  • Data-savvy: able to thrive and contribute in an organization that makes decisions based on data and analyses
  • Experience with HubSpot CRM and project planning software is preferred

Laudio Data Privacy Policy here.

A warning about recruiting scams: you should only respond to interview requests from people with a Laudio email address or authorized 3rd party recruiting agencies (check for the company's website before responding to ensure the person contacting you is legitimate). A Laudio employee will not solicit candidates through a non-Laudio email address like Yahoo, Hotmail or Gmail. Also, all our interviews are conducted via Zoom or phone call (never via Skype or WhatsApp).

Laudio is an equal opportunity employer and an E-Verify employer.