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Patient Service Coordinator Ambulatory I

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Minneapolis, United States Hennepin Healthcare Full time
Patient Service Coordinator Ambulatory I - Community Clinic, Whittier Clinic(241097)

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. 

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

S UMMARY

We are currently seeking a  PSC Ambulatory I - Community Clinic  to join our Whitter Clinic team. This 0.50 FTE (40 hours per pay period) role will primarily work on-site (SHIFT: Day/Evening and Every Other Weekend).

Purpose of this position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES:

Welcomes patients and guests in a friendly manner, following Hennepin Healthcare expectation of greeting customers Provides navigation assistance to all patients and guests  Utilizes the electronic health record accurately and efficiently to perform the following functions: patient check-in, point of service collections (co-payments, self-pay, and outstanding balances), registration, patient check-out (schedule following the standard processes), verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine Ensures personal workspace and patient waiting areas are neat and sanitized. Responsible for handling patient financial transactions: cash box, cash collections, credit/debit card transactions, daily reconciliation Promotes the organization and assists in maintaining clinic efficiency  Provides clerical support to clinical staff, such as processing patient forms, and urgent scheduling needs.  Provide scheduling support for contracted providers and specialty departments  Provide support for providers with requests and urgent needs  Manages special patient needs upon request  Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message  Receives and creates encounters for medical forms and delivers them to the clinical team  Assist with processing of time sensitive patient’s needs, such as patient forms, etc. Perform other duties as assigned

QUALIFICATIONS:
Minimum Qualifications:

High School Diploma or equivalent At least one year of experience in related field and/or six months of medical clerk experience One year of customer service experience

Preferred Qualifications:

Bilingual, Spanish Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a fast-paced, continually changing environment  Ability to respond appropriately to shifting priorities Ability to prioritize work assignments Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations Demonstrates knowledge and understanding of organizational policies and procedures Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook Ability to work independently and in a team setting

Knowledge/ Skills/ Abilities:

6 months of previous HHS experience Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment Certification from HFMA ORNAHAM ORHBI Patient Access Certification Experience with Electronic Health Records (EHR) – Epic experience preferred Understanding of medical terminology  Experience with different payers/insurance requirements Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)