Business Analyst

6 months ago

Secaucus, United States AIT Global Full time
Job Title: Business Analyst
Location: Secaucus, NJ

Production Support: Receiving service calls, analyze issues and requirements, confirm service classification, service type, urgency and business priority, and provide workaround if it is available. Participate in the bridge call for a major incident, and support to classify the impacted applications businesses and confirm the proposed mitigation / recovery plan is acceptable from the business perspectives. Create User Guides and FAQ and provide User Training (upon the request) to enlighten the business users how to use Clients business applications correctly. Requirement Elicitation and Analysis: Collect business requirements from business stakeholders using appropriate elicitation techniques. Analyze business requirements, confirm its completeness and consistency, and identify cross-functional, regional, and organizational impact and interdependencies. Liaise between technical teams and the business users Requirement Specification, Documentation and Communication: Identify requirement development processes, create and manage the plan (tasks, stakeholders, schedule). Define and maintain business requirements (including use cases) and functional/non-functional specifications: Document requirements and specifications in enough detail to deliver complete, consistent, easily understandable information to both business and technical teams. Communicate requirements and specifications and ensure all (business & technical) stakeholders have a common understanding of requirements and how they will be implemented and obtain sign-off. Quality Assurance Support: Review and sign-off QA test plan and test cases, and ensure it provides sufficient test coverage. Answer questions from QA Lead and DEV Lead about requirements. Major Deliverables Business Requirement Documents: Functional Specification Documents User Guide, FAQ, Global rules for system workaround/constraints Skills: Shipping domain business and applications knowledge a significant plus Problem-solving skills Business process analysis skills Business and technical writing skills Communication, presentation, business requirements facilitation skills Basic understanding of project planning, SDLC processes, Agile methodology

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