Manager, Transitional Care Operations

Found in: Talent US C2 - 3 weeks ago


Chicago, United States Oak Street Health Full time

Role Description

Oak Street Health takes a team-based approach to providing outstanding patient care. The Manager, Transitional Care Operations at Oak Street Health will primarily be responsible for managing Transitional Care Coordinator Supervisors. Transitional Care Coordinator Supervisors provide day-to-day oversight and support to the Transitional Care Coordinator (TCC) team. TCCs are an integral part of the team who help track patients across hospital and post-acute settings and help them get connected back to primary care. 

This remote role will supervise TCCs supervisors, support operational initiatives, drive their team towards achieving operational and clinical outcomes measured via a variety of metrics, and generally ensure the team is running smoothly on a daily basis. 

This includes but is not limited to: onboarding new TCCs, obtaining EMR access, assisting with workflow development, collaborating with Transitional Care RNs, Practice Managers, hospitals, community providers, and care teams, and ensuring the TCC team is exceeding expectations. We also expect you to be highly flexible, covering additional responsibilities, as needed. This will primarily be a remote work position.

Core Responsibilities

Staff Management

Serve as Transitional Care Coordinator position owner

Coach TCC Supervisors and recommend methods to improve TCC performance 

Hire, train, supervise, coach, mentor and manage team 

Audit TCC Supervisors and TCC Panels

Ensure that OSH is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times

Transitions Operations

Ensure Transitions operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed

Support team in identifying, designing, and implementing process improvements

Lead the implementation of operational initiatives, including training the team on new initiatives and workflows

Track resource issues and develops solutions

Partner with Sr. Associate, Population Health to develop and refine reporting needs to track and report on operational processes and productivity

Leadership

Partner with programmatic leadership to lead the Transitions operations and make collaborative decisions that support the best interests of the patients and team

Provide an overview of the role at leadership meetings (such as at PM, PHD, RDO Huddles and onboarding)

Other duties, as assigned

What are we looking for?

A flexible and positive attitude

A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities 

A welcoming and nurturing attitude toward our patient population

A problem-solving orientation and eagerness to identify process gaps and implement practical solutions

Strong computer skills and basic knowledge of Microsoft Excel and electronic medical records

Experience in customer service setting (specific experience in healthcare preferred but not required)

Experience with care coordination and collaborating with an interdisciplinary team

High level of integrity

Proficient PC skills

College degree preferred, high school diploma required

People management experience

US work authorization

Someone who embodies being Oaky



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