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Education Support Specialist III
4 months ago
HIRING RANGE : Pay up to $52,500 (commensurate with qualifications and experience)
CLOSING DATE : November 01, 2023 at 11:59 p.m.
GENERAL INFORMATIO N: Brightpoint Community College is a two-year, public institution of higher education and the third largest of the 23 community colleges in Virginia. Brightpoint Community College adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.
RESPONSIBILITIES : Brightpoint Community College invites applicants to apply to the New Student Navigator positions. This role at our community college provides high-quality service in helping prospective and new students successfully complete the onboarding process. The assigned Navigator serves as the primary point of contact for the new student and provides help with the application, major selection, registration, payment/financial aid, etc. Navigators will communicate with prospective students and their support systems through email, phone, text, Zoom, or other web conferencing platforms and in-person meetings. Their goal is to reduce the barriers to enrollment and to reduce the time from application to enrollment and payment. The Navigator will serve a critical role as part of the student’s success team and will collaborate with college leadership in the execution of college recruiting strategies. In summary, Navigators embrace a holistic model of care and use the case management approach to new student onboarding.
Selected candidates must be able to work a flexible schedule that will include some evenings and weekend hours during peak enrollment seasons. Navigators must be able to work on either campus as needed.
REQUIRED QUALIFICATIONS : Experience in providing client, customer, or patient care. Cultural competency with experience working with diverse populations. Proficiency with Microsoft Office and Google suite. Excellent written and verbal communication. Understanding of and commitment to open-access community college philosophy and student success. Successful completion and passing of a criminal background check is required.
Additional Consideration: Significant experience working with high school or college students. Competency in customer relationship management (CRM) software and/or student information systems. Expertise in one or more of the following: college admissions, advising, financial aid/services, etc. n the use of eVA and PeopleSoft; higher education experience
*All full-time classified employees new to the Commonwealth of Virginia will serve a 12-month probationary period.
