Field Service Installation Technician

2 weeks ago

Boston, United States Peak Technologies Full time
Location: Remote in Boston MA, DFW TX, Atlanta GA, Salt Lake City UT, or Denver CO
Pay Range: $28-$32/hr
Extensive travel required

JOB SUMMARY & SCOPE:
  • Plan, execute, and troubleshoot various on-site engineering assignments, including installations and fault finding for a range of automated systems including; image-based identification and inspection systems, RFID and Bluetooth ID solutions, refrigerated Locker Systems, Autonomous Mobile Robotic Systems, Print/Applicator Systems, and other automated technology as needed.
  • Interface with customers and management to ensure project status updates and address service issues.
  • Provide high-level customer service and satisfaction.
  • Extensive travel (up to 90%) required for customer site visits.

KEY ACCOUNTABILITIES:
  • Independently complete technical analysis on complex systems.
  • Interpret engineering drawings and possess knowledge of industrial controls and communication protocols.
  • Experience with Electro-Mechanical systems.
  • Handle difficult customer situations with logical troubleshooting.
  • Demonstrate excellent time management and proactive communication.
  • Multitask and work effectively under pressure.
  • Collaborate effectively as part of a team.
  • Maintain a focus on customer satisfaction.
  • Build transparent communications internally and externally.
  • Perform additional duties as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS:
  • Professional qualification in relevant engineering field with 2-3 years of experience in relevant environments, or equivalent combination of education and experience.
  • Knowledge and experience in Machine Vision Systems, Autonomous Mobile Robotics, Refrigerated Locker Systems, and Print/Apply Systems.
  • Basic Java scripting experience for data formatting and communications.
  • Flexibility to work evening/weekend hours or varying patterns.
  • Potential for occasional international travel.
  • Ability to work remotely and within a team environment.
  • Valid Driver's License without restriction.
  • Legal authorization to work in the country.
  • Physical capability for prolonged standing/walking, lifting, and ladder use.

TYPICAL PERFORMANCE TARGETS:
  • Sustained excellence in project and process delivery.
  • Continuous improvement in delivery efficiency.
  • Innovation in safety, quality, and/or cost.

LANGUAGE SKILLS:
  • English primary language for daily operations, with additional support for Spanish, French, and Dutch.
  • Effective reading and interpretation of documents and correspondence.
  • Proficient verbal communication with internal and external stakeholders.

DECISION MAKING + REASONING:
  • Accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS:
  • Collaborative engagement with Customer Service Engineers, Solution Engineers, Field Services Installation Specialists, Sales/Sales Management, Peak Management Team, and Customer Management.


About Peak Technologies:

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

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