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Tier 1 Technician/Specialist

2 months ago

Pensacola, United States WOOD Consulting Services, Inc Full time

Overview

Tier 1 Technician/Specialist

woodcons.com

Seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.

Security Clearance Requirements

This position requires all candidates to be U.S. Citizens and possess an Active Top Secret clearance with the ability to obtain TS/SCI. Candidates must be able to receive DHS suitability prior to starting employment.

Responsibilities

  • Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems.
  • Provides support for the escalation and communication of status to agency management and internal customers.
  • Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment.
  • Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work.

Qualifications

Required Education & Years of Experience

  • High School diploma or equivalent is required
  • 4+ years of directly relevant experience

Required Skills

  • Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint
  • Experience with monitoring system health and status
  • Experience documenting problems and resolutions through a tracking program
  • Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users
  • Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)

Desired Skills

  • Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
  • Experience working in an Agile environment.
  • Experience with ITIL methodology.
  • Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
  • Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
  • Experience performing incident response (tiered support model), using an Incident Management System.
  • Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
  • Experience interfacing directly with customer and program management team.
  • Experience providing status to program management and input to customer status reports.

Desired Certifications

  • DoD 8570.1-M Compliance at IAT Level I
  • Information Technology Infrastructure Library (ITIL) certification

WOOD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.