Store Manager

2 months ago

Concord, United States express Full time

Responsibilities

Talent – Attract, develop and retain top talent

Support an environment which encourages an exceptionally high level of store morale Focus all store associates on creating an environment built on teamwork and a “one team” mentality Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent Build a succession plan for all roles Identify and nurture the growth of high performing store associates Develop and maximize the success of store associates to achieve sales potential and customer experience Attract, recruit and hire all store associates

Customer and Associate Experience – Build a store environment that consistently delivers exceptional customer experiences

Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy Create a culture of proactive customer engagement Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc. Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve Drive loyalty and credit card acquisition through an engaged store team Create positive in-store experience through visual standards

Execution - Analyze the business and execute/communicate clear action plans that optimize results.

Manage all aspects of daily store operations Ensure all store associates have clarity on goals and action plans Create clear action plans that optimize results Direct workload and ensure execution of plans and strategies across the store Ensure the adherence to Company Policies and the safety of store associates and Customers Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives Ensure an effective schedule with the right associate in the right place at the right time Manage controllable expenses and ensure loss prevention and safety standards in place

Essential Qualifications

Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus Proven ability to increase sales and store profitability Proven ability to network, recruit, interview, train, develop and promote associates Ability to travel periodically, as needed for meetings Ability to move medium to large items weighing up to 50 pounds

Preferred Qualifications (skills and abilities)

Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Collaborative, respectful team member Ability to multitask and handle multiple customers and/or processes at once

Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates health and long-term financial security including:

Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.

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