Omni Store Manager

2 months ago

Concord, United States BevMo! Full time

General Summary:

The Omni Store Manager (OSM) is responsible for successfully operating the Omni location. This includes BevMo retail store operations, Gopuff e-commerce operations, and all other e-commerce sales channels, such as buy online pick-up in-store (BOPIS), and third-party delivery. The OSM provides leadership and guidance to Managers, Leads, and Associates to drive sales, operational execution, and a positive customer experience. The OSM recruits, trains, and develops the Omni location’s team to deliver key performance indicators (KPIs).

Key Roles and Responsibilities:

Leadership

Model company values in all action, communication and decision-making Proactively hire a team to ensure staffing levels meet the needs of the business Ensure the team is trained and knowledgeable to drive sales, operations, and a positive customer experience Take an active role in the team’s development by assessing performance and providing timely coaching and feedback. Work with team members on goal setting, development plans, and regularly follow-up on progress

Operations

Assume all responsibility and accountability for retail and e-commerce operations by effectively managing and delegating to direct and indirect reports Plan and prioritize by evaluating weekly sales, projects, and tasks, as well as the normal day-to-day operations Strategically analyze the Omni location’s schedule and ensure the staffing plan meets the needs of the business Ensure the e-commerce operations processes orders to standards and manages inventory levels to meet customer demands Ensure visual and merchandising standards are met for retail operations Ensure all pricing, signage, and displays are accurate Ensure all merchandising direction, customer campaigns, and sales promotions are executed Manage controllable expenses, labor budgets and identify opportunities to increase contributions Create and implement plans to improve the financial performance of the store by driving sales through community events, promoting merchandising categories and expanding market share Partner with Field Leader to discuss strengths, opportunities, and trends in business Utilize company tools to diagnose opportunities and develop action plans to improve performance

Key Performance Indicators (KPIs)

Maintain employee retention and engagement levels at or above industry average Achieve the store’s financial performance goals in the areas of productivity, labor, and other expenses Drive improvements in Omni KPIs, such as sales comp, units per transaction, overall customer satisfaction score, order picking time, order dwell time, drive time, order defect rate, and cost per order

Compliance

Ensure Omni location operates in accordance with company policies and procedures Ensure the team acts in compliance with federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations

Customer Experience

Maintain a strong leadership presence in the store to foster an environment and culture that builds relationships with the local community Ensure direct and indirect reports are consistently creating a positive customer experience through the utilization of the sales and customer service programs Ensure more complex escalated customer service issues are resolved Requirements

Skills Required:

Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results Fact-Based Management: View the organization as an open system, synthesize information from diverse sources, come to conclusions, and make decisions that are rational and based on sound evidence Coach and Develop Others: Provide quality time and planned commitment to direct reports and provide processes and opportunities for them to understand their strengths and limitations in relation to a range of high-quality and relevant Competencies Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of their message and they are able to listen to, receive, and understand messages conveyed by others Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment. Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback Delegation: Display strong awareness of when, how, and to whom to delegate and will clearly communicate objectives, tasks, long-term benefits, and expectations for outcomes in order to empower others to take greater responsibility Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone

Education & Experience:

7+ years of experience in retail store management, warehouse management, logistics, restaurant industry, or military service Bachelor’s degree or equivalent work experience

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