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Account Manager

7 months ago

Des Moines, United States Ryder System, Inc. Full time

RyderAccount Manager - Dedicated Transportation

Des Moines, IA, 50381, USA

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**Remote position with 50% travel throughout the Midwest and West coast of the .

Candidates must live or be willing to relocate to the Davenport, IA or Akron, OH areas.

Bachelor's degree not required. Combination of education and experience will be considered in lieu of degree (HS Degree or equivalent required).

Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

The salary for this position ranges from $80,000 to $95,000. Salaries may be supplemented with a 10% bonus as applicable and/or as business conditions allow.

MOVE YOUR CAREER FORWARD WITH RYDER

Summary

This position is responsible for managing customer satisfaction for a specifically assigned customer(s). The Account Manager will develop, maintain and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client. A successful Account Manager will search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost. The Account Manager will be responsible for leadership of employees as well as profitable management of the functional areas within his/her span of control.

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

Comprehensive training and the ability to continue your professional development

Regional and local Ryder resources to help guide and support as we grow this offering.

The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.

12 weeks of paid maternity leave.

Additional day of Paid Time Off for Military Veterans.

We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for YOU

You MUST be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.

In addition, YOU are the management and professional representative of the Ryder organization.

Essential Functions

Proactively and regularly communicate with customers.

Provide regular reporting /presentations as requested by customer and internal stakeholders. Include cost studies, measurement tools, key performance indicators and utilization studies.

Engage in daily, weekly and season capacity forecast planning and execution with the customer.

Lead implementation efforts for the successful onboarding of new business and clients. Provide start up assistance - equipment resets, driver hiring requests, system implementation, and customer specific process training.

Provide data used for contract renewals, rate increases and to evaluate changes in business by preparing operating assumptions for the account.

Assist leadership by overseeing the execution and implementation and measurement of Key Performance Indicators and supporting recommendations to drive out costs and add value to the customer, as well as prepare for annual account assessments and mid-year business reviews, and other on going customer presentations, contract renewals , and new business opportunities.

Cultivate relationships with external carriers regarding freight availability, service issues, and increase market capacity while maintaining communication with internal teams to increase volume opportunities.

Manage exempt and non-exempt employees.

Ensure accurate, timely invoicing and reporting is provided to the customer and, when needed, engage with the customer to resolve issues.

Support payroll and billing activities as well as P&L responsibilities.

Complete QBR's with the customer

Develop and maintain account specific SOP for regional playbooks.

Additional Responsibilities

Must be available to work on a flexible schedule on the various work shifts.

Performs other duties as assigned.

Skills and Abilities

Builds and manages effective teams.

Strong leadership and motivating skills.

Strong verbal and written communication skills.

Bilingual, English and French (for Quebec locations only).

Excellent interpersonal skills within a diverse team environment.

Demonstrates problem solving skills.

Demonstrates analytical skills.

Excellent organizational skills.

Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines.

Qualifications

Bachelor's degree required in Finance, Business Administration/Management/Communication or Transportation/Logistics

Three (3) years or more in Finance or Transportation/Logistics, preferred

Three (3) years or more in Customer experience & Account Management, preferred

Three (3) years or more in Dedicated Transportation, preferred

Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required

Excellent knowledge of Transportation and/or Warehouse Logistics operations

Excellent knowledge of safety and security requirements

Travel: 50%

DOT Regulated: None

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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Job Category: Logistics