Customer Support Coordinator

3 weeks ago


Austin, United States Hippo Insurance Full time
You love helping and advocating for people You pride yourself in your ability to provide white-glove service to your customers You are a problem solver and proactive in finding solutions Highly collaborative and enjoy working with others You like owning the customer experience from beginning to end

What You’ll Do:

Provide an unparalleled customer support experience via phone, chat, and email You’ll spend your day dedicated to exceeding the expectations and requirements of our customers Process customer service requests quickly and thoroughly Treat our customers with the Platinum Rule, “Treat others how they want to be treated” Collaborate with our customers on topics such as billing, contact information, payment request and policy level adjustments

Must Haves:

2+ years of experience in a customer-facing role or in a call center environment Prior experience in insurance is desired but not required, training is provided Proficient in productivity software (Outlook, Word, Zoom), experience with Salesforce a plus Excellent oral and written communication skills Property and Casualty (P&C) license is highly preferred but not required Flexible and willing to do what is needed to get great work done A natural inclination to work within a culture that is fast-paced and dynamic

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

Healthy Hippos Benefits – Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) Training and Career Growth – Training and internal career growth opportunities Flexible Time Off - You know when and how you should recharge Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

Hippo CCPA


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