Customer Support
1 month ago
"This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted." Overall Purpose: This position will provide support for *** Managed Customers. Roles & Responsibilities: 1) Customer call receipt; first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external ***/Vendor. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits. *** Local candidates only, that will need to report to office when Covid restrictions lifted. *** Work hours are anytime between 0700 and midnight Monday - Friday. Flexible schedule and some possible required OT as needed
-
Customer Support Specialist
1 month ago
Austin, United States Shift Robotics Full timeJob DescriptionJob DescriptionAs a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping...
-
Customer Support Specialist
1 day ago
Austin, United States Shift Robotics Full timeJob DescriptionJob DescriptionAs a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping...
-
Customer Support Champion
4 weeks ago
Austin, United States Dealhub Full time** Customer Support Champion** Customer Success USA, Austin **Description** DealHub.io is known for its professional and thorough support team, and its kind and patient attitude. As a hyper-growth company, with more and more customers who choose to work with us, our Support team is expanding and provides enterprise-level assistance to our customers around...
-
Customer Support Specialist
2 weeks ago
Austin, United States Dealhub Full time** Customer Support Specialist** Customer Success USA, Austin **Description** DealHub.io is known for its professional and thorough support team, and its kind and patient attitude. As a hyper-growth company, with more and more customers who choose to work with us, our Support team is expanding and provides enterprise-level assistance to our customers around...
-
Customer Support Associate
3 weeks ago
Austin, United States STN, inc. Full timeJob DescriptionJob DescriptionThe Customer Support Associate is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction, and day-to-day management of the function. The Customer Support Associate will be responsible for building the brand and sales growth strategy for the business. They will...
-
Customer Support Associate
2 weeks ago
Austin, United States STN, inc. Full timeJob DescriptionJob DescriptionThe Customer Support Associate is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction, and day-to-day management of the function. The Customer Support Associate will be responsible for building the brand and sales growth strategy for the business. They will...
-
Customer Support Associate
6 days ago
Austin, United States STN, inc. Full timeJob DescriptionJob DescriptionThe Customer Support Associate is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction, and day-to-day management of the function. The Customer Support Associate will be responsible for building the brand and sales growth strategy for the business. They will...
-
Customer Support Associate
1 day ago
Austin, United States STN, inc. Full timeJob DescriptionJob DescriptionThe Customer Support Associate is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction, and day-to-day management of the function. The Customer Support Associate will be responsible for building the brand and sales growth strategy for the business. They will...
-
Customer Support Specialist
1 week ago
Austin, United States HeartFlow Full timeHeartFlow, Inc. is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product-an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the HeartFlow FFRCT Analysis-provides a color-coded, 3D model of a...
-
Head of Customer Support
2 months ago
Austin, United States ShipperHQ Full timeJob DescriptionJob DescriptionHead of Customer SupportShipperHQ is seeking a talented Customer Support Professional, who isn’t afraid to roll up their sleeves and lead our Technical Support Team.About Us:ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping...
-
Customer Support Analyst
1 week ago
Austin, Texas, United States ESO Full timeHow You'll Support Our Mission We are seeking a motivated and detail-oriented Technical Support Analyst I to join our dedicated support team. The ideal candidate will possess a solid foundation in technical troubleshooting, exceptional communication skills, and a passion for assisting customers with their technical challenges. As a Technical Support Analyst...
-
Customer Support Analyst
1 day ago
Austin, Texas, United States ESO Full timeHow You'll Support Our Mission We are seeking a motivated and detail-oriented Technical Support Analyst I to join our dedicated support team. The ideal candidate will possess a solid foundation in technical troubleshooting, exceptional communication skills, and a passion for assisting customers with their technical challenges. As a Technical Support Analyst...
-
Customer Support Specialist
1 month ago
Austin, United States Triggermail Full time**Customer Support Specialist** at Bluecore, Inc. Austin, TX **In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail e-commerce customers!** The support team at Bluecore is committed to delivering quality products and services by holding each other accountable...
-
Customer Support Associate
1 month ago
Austin, United States Springdale Ventures Full timeLocation **Customer Support Associate** Company Location Austin, Texas Other Other **Job Description** Literati is a consumer company that ultimately will live or die based on the customer experience. You will be the first line of contact with the most important people we ever talk to - our subscribers. Your job goes way beyond closing out tickets and...
-
Customer Support Associate
23 hours ago
Austin, United States Springdale Ventures Full timeLocation **Customer Support Associate** Company Location Austin, Texas Other Other **Job Description** Literati is a consumer company that ultimately will live or die based on the customer experience. You will be the first line of contact with the most important people we ever talk to - our subscribers. Your job goes way beyond closing out tickets and...
-
Customer Support Specialist
2 weeks ago
Austin, United States Hive9 Full time**Customer Support Specialist** Customer Success Austin, Texas Minimum Experience **Experienced** We are searching for a tech-savvy Customer Support Specialist to own the management of tickets that are created by customer and internal users. To be successful in this role, you should be an excellent communicator whos able to earn our customers trust. Due to a...
-
Customer Support Representative
2 days ago
Austin, United States SNI Companies Remote Work Freelance Full timeSNI Companies has partnered with a financial services company in Austin, TX hiring Customer Support Representatives. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up the caller’s...
-
Customer Support Representative
1 day ago
Austin, Texas, United States SNI Companies Full timeSNI Companies has partnered with a financial services company in Austin, TX hiring Customer Support Representatives. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up the caller's...
-
Customer Support Representative
2 weeks ago
Austin, United States SNI Companies Remote Work Freelance Full timeSNI Companies has partnered with a financial services company in Austin, TX and looking to hire Customer Support Representatives. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up...
-
Customer Support Analyst
1 week ago
Austin, United States Iodine Software Full timeCustomer Support Analyst Iodine Software equips medical care teams with the most innovative tools to solve some of their toughest problems in clinical documentation. By leveraging new technologies like Natural Language Processing, Machine Learning, and Artificial Intelligence, our platform drives significant improvements in how hospitals document patient...