Customer Service Representative
1 month ago
Job ID: 498258
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.
Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Essential Duties and Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems Enter orders into system for billing and delivery Prepare quotes and coordinates mailings of literature and samples Coordinate delivery schedules with dispatch Keep merchandise and sales brochures stocked on shelves Retrieve needed information for credit department Issue credits or debits accurately when applicable Answering incoming calls and managing voice mails Taking sales orers from sales representatives and customers by phone, radio, email and text message Assisting walk-in counter customers Receiving cash payments and running credit card approvals and check approvals Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes Printing and distributing e-mailed customer purchase orders Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements / Education / Experience
Physical Environment
What CRH Offers You
Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion-
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