Retail Print Manager

1 month ago

Denton, United States Office Depot Full time

Primary Responsibilities

: Sales and Service Excellence: Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. Ensure the execution of Office Depot, Inc. selling techniques and sales training in print and across the store. Drives a sales-focused environment through the training and development of all associates, inclusive of print. Act as a role model for delivering exceptional customer service and product expertise. Leadership and Team Development: Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques. Facilitate training sessions on the business model and the holistic service offering for clients/customers. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies. Other duties as deemed necessary Operational Efficiency: Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time. Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. External Key Carrier Responsibilities: Maintain the safety and security of the print department, building, and associates during the absence of other managers. Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing. In partnership with all associates, ensure regular loss prevention compliance. Full responsibilities associated with External Key Carrier designation.

Education and Experience:

High School diploma or equivalent education preferred Minimum 1-3 years of experience in related field Minimum two to years management experience or demonstration of skills and learning through an internal development program  Experience in Print Center Operations Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook) Must be the subject matter expert in the Print Services area and associated information systems Must possess advanced selling skills Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers Must be adaptable to a changing environment Must be able to coach and train others in a professional environment Possess excellent verbal and written communication skills Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities Must possess ability to process information/merchandise through POS register system Must possess experience with logistics, freight, and visual merchandising displays and standards. Positive and Engaging Action Oriented Integrity, Accountability & Trust Demonstrate passion for the brand, products, services and solutions offered to our customers. Must possess a desire to continually develop personal selling skills and product knowledge. Drive for Results Decision Quality Patience

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization

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