Customer Master Data Entry Supervisor

3 weeks ago

Cary North Carolina, United States Cornerstone Building Brands Full time
Job Description

JOB DETAILS: This is a hybrid work model - working onsite in Cary, NC 2-3 days a week

As a Customer Master Data Entry Supervisor, you will play a pivotal role in ensuring the accuracy, integrity, and consistency of customer master data across various systems within the organization. Your responsibilities will include overseeing a team of data entry specialists, implementing data entry standards and best practices, cleansing existing data, and integrating master data into multiple systems. You will be instrumental in maintaining high-quality data that supports effective decision-making and enhances customer service processes. Working within the Global Finance Shared Services team, the Supervisor will be highly visible to Cornerstone leadership interacting with Business Segment leadership, sales, operations, IT data warehouse, IT systems analysts, eCommerce, and more.

Major Responsibilities:

Team Leadership:Lead, mentor, and motivate a team of data entry specialists

Provide training on data entry standards, procedures, and system usage

Conduct performance evaluations and provide regular feedback to team members

Data Cleansing and Quality Assurance:Develop and implement data cleansing procedures to identify and rectify inaccuracies, inconsistencies, and duplications in customer master data

Establish quality assurance measures to ensure data accuracy and completeness

Monitor data entry activities and perform regular audits to uphold data quality standards

Data Entry Standards and Procedures:Define and document data entry standards, guidelines, and procedures

Ensure adherence to established standards by providing ongoing training and supervision

Continuously improve data entry processes to streamline operations and enhance efficiency

Integration of Master Data:Collaborate with cross-functional teams to integrate customer master data into various systems, including CRM, ERP, and other relevant platforms

Coordinate data migration and integration projects to ensure seamless transition and minimal disruption to business operations

Troubleshoot integration issues and work with IT teams to resolve technical challenges

System Maintenance and Enhancement:Liaise with IT and software vendors to maintain and enhance data entry systems and tools

Identify opportunities for system improvements or upgrades to support evolving business needs

Participate in the evaluation and selection of new data management solutions as required

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