SHAWOOD Home Sales Ambassador

2 weeks ago

Corona, United States Woodside Homes Full time

SHAWOOD is the flagship brand of Japan’s largest homebuilder, Sekisui House, and represents the highest levels of quality, precision, and luxury production in U.S. homebuilding. As a SHAWOOD Homes Sales Ambassador, you will embody the prestige and elegance of our flagship brand, engaging with discerning clients who seek the highest standards in bespoke living. This role is tailored for a sophisticated, entrepreneurial-minded individual passionate about design, architecture, or showroom excellence. You will create unparalleled customer experiences, guiding clients through the journey of discovering and acquiring their dream homes.

Key Responsibilities

Client Engagement & Sales Generation

Cultivate relationships with high-end clientele and industry professionals, including realtors, architects, and interior designers. Leverage design technology to provide clients with a vivid visualization of their future home. Demonstrate exceptional communication skills, both verbal and written, to effectively convey the luxury and precision of SHAWOOD homes.

Customer Experience

Deliver an ongoing exceptional customer experience before, during, and after the purchase agreement through key Customer Touchpoints and service programs. Promptly respond to all internet leads, caller, and chat inquiries with informative and engaging communication. Build rapport with prospective buyers, answering questions and guiding them through the discovery process with a personalized approach.

Sales Performance

Achieve monthly sales goals by sourcing leads from client referrals, professional networks, and marketing campaigns. Provide feedback to management on customer needs, competitor activities, and potential for new products and services to ensure continuous innovation. Engage in continual improvement of consultative sales skills and effective behaviors through company learning and external opportunities.

Trusted Advisor Role

Master the role of Trusted Advisor, assisting prospects and customers in making confident decisions throughout the buying process. Understand and deliver the unique SHAWOOD experience from the initial meeting through all critical client touchpoints.

Skills and Competencies

Design Expertise

Strong background in architectural design, interior design, or a related field. Ability to understand and articulate design principles, trends, and aesthetics. A natural feel for impeccable design, creativity, and a passion for all things beautiful.

Sales Acumen

Proven track record in sales, preferably in the homebuilding or real estate industry. Ability to develop and execute sales strategies that highlight the design features of the homes.

Communication Skills

Excellent verbal and written communication skills. Ability to convey complex design concepts in a way that is easy for clients to understand and appreciate.

Customer Engagement

Strong customer service skills, with the ability to build rapport and trust with potential buyers. Experience in conducting design presentations and walkthroughs.

Marketing Knowledge

Understanding of marketing strategies and tools to promote the design aspects of homes. Ability to collaborate with the marketing team to create compelling content and campaigns.

Negotiation Skills

Strong negotiation and closing skills. Ability to handle objections and turn potential negatives into positives.

Experience

Relevant Industry Experience

Experience in the homebuilding, real estate, or design industry. Previous roles that combine both sales and design responsibilities.

Project Management

Experience managing design projects from concept to completion. Ability to oversee multiple projects and ensure alignment with sales goals.

Team Collaboration

Experience working with cross-functional teams, including architects, designers, and sales professionals. Ability to lead and inspire a team of sales representatives.

Attributes

Passion for Design

Genuine passion for design and architecture. Enthusiasm for creating beautiful, functional living spaces.

Customer-Centric Mindset

Focus on understanding and meeting the needs and preferences of homebuyers. Commitment to providing an exceptional customer experience.

Creativity and Innovation

Ability to think creatively and offer innovative design solutions. Willingness to stay updated on the latest design trends and technologies.

Key Success Factors

Exemplify SHAWOOD Values and Behaviors at all times. Deliver exceptional customer experiences flawlessly. Demonstrate timely and effective communication with prospects and customers. Convert inquiries into sales appointments with significant results. Maintain a highly professional presence, collaborating seamlessly with SHAWOOD team members to ensure unique and flawless product delivery.

Core Competencies

Passion for Customers: Commit to creating superior homes and a customer experience that is better by design. Excellence: Strive for excellence in all work processes and outcomes, leading the industry in quality and performance. Stewardship: Create value for stakeholders while protecting the natural environment and preserving community elements. Teamwork and Collaboration: Focus on shared outcomes, respecting and trusting team members, and celebrating team success. Integrity and Trust: Adhere to compliance requirements, maintain objectivity, and consistently act in the organization’s best interest.

The rewards for working here include more than a paycheck. They include competitive benefits and programs for total health, financial security, and life outside of work.

Health Insurance Dental Insurance Vision Insurance Flexible Spending Account Wellness Program 401(k) & 401(k) Matching Disability Insurance Employee Assistance Program Life Insurance Paid Time Off Paid Holidays Legal Service Plan Identity Theft Protection Pet Insurance

We recognize that few applicants may "check all the boxes," but each person has unique strengths they would bring to the table. We are committed to building a diverse and authentic work culture, so we invite you to apply anyway. You belong here.

We are an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability, or any characteristic protected by law. Diversity is critical to the growth of our company, and we understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodation for candidates with disabilities during the recruiting process. If you need assistance due to a disability, please get in touch with.

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