HR Business Process Improvement Engineer
3 weeks ago
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Being part of the Dutch Family
You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless
Dutch Bros' mission statement
We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.
We love people and we love OUR people Here’s what we offer
Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:
Medical/Dental/Vision/Short Term Disability/Life insurance
Paid Sick Days
401(k) plan with employer match after one year of employment
Education Benefit Program
Vacation/Floating Holidays/Paid Time Off
Paid Parental Leave
Paid Volunteer Days
Various employee discounts
Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
Position Overview
The overall mission of the HR Operational Excellence department is to evolve the Dutch Bros HR model into the next phase so we can bring greater consistency and simplicity to how we work, innovate the way we deliver our HR programs and processes, and ensure we are investing our time in proactive, predictive, and engaging experiences.
Using ‘lean-agile methodology’ in how we work, we will bring discipline, transparency, and accelerated ways of designing & delivering inclusive HR solutions together across the enterprise. This combination aims to use the best parts of both methods, focusing on efficiency (Lean) and flexibility (Agile) to deliver transformational solutions across Dutch Bros HR processes and services.
The HR Business Process Improvement Engineer role is ideal for someone who has a passion for HR strategy, HR process development, enjoys building collaborative business relationships, and is energized by leveraging their HR expertise to drive change. As the HR Business Process Improvement Engineer, you will collaborate closely with Human Resource and business leaders to understand their requirements, identify opportunities for process optimization, and develop innovative solutions to address business needs. This person will be responsible for analyzing Human Resource processes, systems, and data to provide valuable insights and recommendations to improve overall Human Resource efficiency and effectiveness. This involves understanding the intricacies of our business operations and leveraging your knowledge of HR and structured problem solving to suggest process improvements and innovations.
Key Result Areas (KRAs)
Stay abreast of relevant HR laws, regulations, and compliance requirements to ensure that HR processes within Dutch Bros adhere to legal standards:
Maintain In-depth knowledge of legal, compliance, industry changes and best practices with a deep expertise in a variety of Human Resources areas
Provide expert advice on systematizing HR best practices, industry trends, and compliance standards into a standard process
Mitigate risks by identifying potential legal and compliance issues within business processes and develop strategies, processes and systems to address them
Leverage Process Engineering and Lean-Agile methodologies to optimize end-to-end HR process and HR services:
Responsible for conducting detailed analysis of Human Resources processes, systems, and data to identify areas for improvement
Leverage lean-agile methodologies to successfully apply pull concepts to current and future HR processes
Create standards and processes where no standard and/or processes exist and continuously improve existing standards and processes
Participate in the design, testing, and implementation of Human Resource systems and tools
Routine collaboration with Key Stakeholders to gather requirements and understand business objectives
Partner with cross-functional teams to implement process improvements and technology solutions
Provide insights and recommendations based on data analysis to drive informed decision-making
Design future state processes including process improvement, redesign, transformation and opportunities for automation
Lead the transition of process development transformation from project to operations to ensure a smooth and successful transition, including control and sustainability plans
Partner with leaders to drive results, ensuring smooth transitions during process implementation and the linkage between project and business/customer priorities.
Prepare and deliver clear and succinct presentations to effectively communicate synthesized information and analytical results to stakeholders and leaders at all leadership levels within the organization to drive project objectives
Facilitate effective, cross-functional working sessions with project stakeholders at all levels of the organization, managing group dynamics and providing technical expertise on process and reengineering activities (e.g. value stream workshops, lean workshops, Kaizen events, Gembas, etc.)
Defines, develops and evaluates performance metrics to establish process success, including working with multiple stakeholders, to ensure cohesive and reachable measures of success. Reviews data post-implementation to measure success, as well as, identifies areas for further improvement
Successfully deliver assigned projects and initiatives within scope, budget, and timeline
Demonstrate a commitment to personal and professional growth by staying informed about the latest industry trends, methodologies, and best practices. Actively seek opportunities for further education, training, and certifications to enhance skills and knowledge in all aspects of your job
Perform other duties as assigned
Job Qualifications
7+ years of combined experience as a HR Generalist and as a Business Process Engineer or a similar role, with a focus on process optimization and organizational efficiency (e.g. Lean, Operational Excellence, Six Sigma)
Bachelor's degree in a related field, required
In-depth knowledge of HR principles, practices, laws and regulations
Able to apply a balanced approach to process rigor and practical agility
Strong diplomacy and collaboration skills
Ability to manage large, complex, simultaneous assignments with potentially conflicting priorities and deadlines
Strong analytical, project and process management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
Strong interpersonal skills; ability to communicate effectively with all levels of management
Proficient with Google Workspace and Microsoft Office Suite
HR Certification (PHR and/or SHRM-CP), preferred
Six Sigma and/or Lean certification, preferred
Business Analysis Certification, preferred
Location:
This position is based in Phoenix, AZ.
Skills
Collaboration
Project Management
Prioritization
Analytical
Process Management
Business Acumen
Interpersonal Skills
Multitasking
Physical Requirements
Occasionally move or lift office items
Must be able to work in an office environment
Must be able to communicate in an effective manner to perform job duties
Vision must be good or corrected in order to perform essential job duties
Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties
Ability to read and write in English in order to process paperwork and follow up on any actions necessary
Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment
Compensation:
DOE
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us
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