Front Desk Agent
2 months ago
Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes.
Qualifications
College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.$ per hr
-
Front Desk Agent
3 months ago
San Francisco, United States Infinityhotelsf Full time**Job Title:** Front Desk Agent **Job Id:** REF101 **Job Location:** San Francisco, California, USA **Experience:** 1 - 1 Years **Department:** Front Office **Salary:** $17.50/Hourly **Job Description:** *A Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an...
-
Front Desk Agent
2 months ago
San Diego, United States Royal Inn of La Jolla Full timeBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also...
-
Front Desk Agent
2 months ago
San Diego, United States Fairmont Full time**Front Desk Agent** Fairmont Grand Del Mar Location San Diego, Kalifornien, USA Category Rooms FAIRMONT Posted Date 24/02/2022 **Startdatum :** 21/02/2022 **Front Desk Agent** First impressions are everything! As a Front Desk Agent, you will be the first impression of the guest experience while on property. It is your duty to take care of the guests' needs...
-
Front Desk Agent
2 months ago
San Marcos, United States RAR Hotel Management Inc Full timeJob DescriptionJob DescriptionWe are currently seeking a courteous and highly motivated Front Desk Agent to become a key member of our hotel team. As a Front Desk Agent at the Fairfield by Marriott San Marcos, you will be responsible for providing exceptional customer service to our guests during their stay. Part time 2-3 shifts per week. Must have Holiday...
-
Front Desk Agent
2 months ago
San Francisco, United States San Francisco Institute of Esthetics and Cosmetology Full timeWe are looking for personable, caring, and empathetic Front Desk Agents who are interested in career development and advancement. Well-spoken and caretakers of everyone around them, the ideal candidates pride themselves on being stewards of elevated and excellent customer service to guests. We open doors, offer ways to help our guests prioritize regular...
-
Front Desk Agent
3 months ago
San Diego, United States IHG Full time**Your web browser (Chrome 88) is out of date.** **Front Desk Agent** **Hotel Brand:** InterContinental Hotels **Location:** United States, California, San Diego **Hotel:** InterContinental - San Diego (SANHB) **Job number:** R188746 **Share:** ****Your day to day**** This position will check-in/check-out hotel guests in a timely and professional manner;...
-
Front Desk Agent
2 weeks ago
San Diego, United States RAR Hotel Management Inc Full time $20Job DescriptionJob Description** 3pm - 11pm shift availability ** Checking people in and out. Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and impact the entire property! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family...
-
Front Desk Agent
2 months ago
San Francisco, United States Hotel Adagio, Autograph Collection® Full timeAs Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member...
-
Part-time Front Desk Agent
1 month ago
San Francisco, United States The Argonaut, a Noble House Hotel Full timeJob Type Part-time Description WE ARE Housed within Fisherman's Wharf historic Haslett Warehouse building, the Argonaut Hotel merits a term like iconic both for its past and its present. A recipient of the AAA Four Diamond Award for 18 consecutive years, the Argonaut boasts a location just as noteworthy. Guests wake to views of the San Francisco Bay,...
-
Front Desk Agent
3 weeks ago
San Marcos, California, United States Fairfield Inn & Suites San Diego NorthSan Marcos Full time*Must have weekend availability*Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and impact the entire property Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a...
-
Front Desk Agent
1 month ago
San Marcos, United States Fairfield Inn & Suites San Diego NorthSan Marcos Full time*Must have weekend availability*Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and impact the entire property! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a...
-
Front Desk Agent
3 weeks ago
San Francisco, California, United States Hotel Adagio, Autograph Collection® Full timeAs Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...
-
Front Desk Agent
1 month ago
San Marcos, California, United States Fairfield Inn & Suites San Diego NorthSan Marcos Full time*Must have weekend availability*Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and impact the entire property Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a...
-
Front Desk Representative
3 days ago
San Francisco, California, United States Course Full timeJob Title: Front Desk AgentJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Course. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet and...
-
Front Office Agents
3 weeks ago
San Francisco, United States Warwick Hotel Part time $21 - $22Job DescriptionJob DescriptionWarwick San Francisco is looking for dependable individuals to join our team as Front Desk Agent. Front Desk Agents are responsible for supporting our guests before and during their stays, and also act as the first impression and interaction for many of our guests. Some key duties are:Check guests in and out.Answer telephone...
-
Front Desk Representative
1 week ago
San Francisco, California, United States Sage Hospitality Group Full timeJob OverviewWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Zelos, a leading hospitality company in the industry. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience for all.Key ResponsibilitiesGuest Check-In/Check-Out:...
-
Front Desk Representative
3 days ago
San Francisco, California, United States General Hotels Full timeJob SummaryGeneral Hotels is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.Key ResponsibilitiesRespond to guest inquiries and requests in a professional and courteous manner.Check-in...
-
Front Desk Agent
3 months ago
San Diego, United States InnVentures IVI LP Full time**Rule #2** Bring a good attitude to work with you every day and take pride in your work! **OUR STORY:** If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and...
-
Front Desk Operations Manager
5 days ago
San Francisco, California, United States Holiday Inn Express - San Fran Union Square Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn Express - San Fran Union Square. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless front desk operations, and leading a diverse team of motivated desk agents.Key...
-
Front Desk Agent
3 days ago
San Francisco, United States General Hotels Full timeHotel Zetta is seeking a full-time Front Desk Agent to join our team in serving guests with creativity and passion! Work Where You Belong! Hotel Zetta - For the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight. As part of...