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Volunteer Program Manager

3 months ago

Augusta, United States Golden Harvest Food Bank Full time

About Us & Our Mission: The mission of Golden Harvest Food Bank is to transform lives by feeding our hungry neighbors today and building a healthy, hunger-free tomorrow. We exist simply because people in our community struggle with meeting a basic human need - having enough to eat. Founded in 1982, Golden Harvest Food Bank works to create a safety net of partner agencies, programs, and direct services to meet the needs of our neighbors who struggle with hunger across our 25-county service area. With a network of over 350 partner agencies and programs, we can get nutritious meals directly into the hands of those in need within their communities. 

 

Our Values: 

Faith: Our Christian faith motivates us to live out Jesus' teachings, feeding the hungry in our communities and uniting with people of every creed in a movement of compassion, service, and positive change. 

Health: We prioritize the well-being of each person, aiming to offer safe, nourishing food to those we serve, recognizing that healthy lives depend on healthy food, environments, and communities, as part of our efforts to break the cycle of poverty and hunger. 

Service: With kindness, openness, and joyful generosity, we address the unique needs of everyone without judgment, fostering a spirit of compassion and sensitivity. We listen to the story and needs of each person so that they know they are seen, heard and valued in a world where they may often feel invisible. 

People: Respecting the inherent worth and dignity of every person, we approach all with justice, equity, and understanding, honoring the lives, ideas, and concerns of those we serve, valuing donors' gifts, and cherishing volunteers while ensuring positive and impactful experiences in support of our cause. 

Community: Collaborating with individual community members, partner agencies, businesses, and local government, we strive to change our community through openness, cooperation, and transparency, united by our shared mission of feeding the hungry. 


Reasons to work at Golden Harvest

-It's more than a job, it's a mission.

-Faith-based organization

-Competitive wages and benefits

-Paid time off & flextime

-Twenty paid holidays

-Making an enormous difference 

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Job Summary  

The Volunteer Program Manager is responsible for the effective coordination and implementation of Golden Harvest Food Bank's volunteer program and is the department resource for volunteer related questions for staff and volunteers. The Volunteer Program Manager partners closely with all departments and works collaboratively with employees to enhance and support the food bank's volunteer program and needs. The Volunteer Program Manager is responsible for the infrastructure of the volunteer program for the entire organization.

 __________________________________________________________________________________________________________________________________


Essential Duties and Responsibilities include the following. Other duties may be assigned. 

-Establishes and maintain system(s) for volunteer management, files, records, services and statistics for all GHFB site locations

-Review, design and implement volunteer policies, handbooks and literature in collaboration with organization leadership to ensure volunteer program effectiveness

-Develop and maintain volunteer contracts and community sources within GHFB's 30 county service area

-Ensure appropriate and adequate orientation for all volunteers

-Maintain and schedule groups and individual volunteers to meet the needs of Golden Harvest Food Bank

-Integrate legally mandated community service workers into the volunteer system

-Plan and facilitate recognition of volunteers throughout the year as well as annual volunteer appreciate event(s)

-Assist staff in working with and supervising volunteers in their respective areas

-Arrange GHFB presence at appropriate community events (i.e. volunteer fairs, festivals, college days, church functions, etc.)

-Schedule speaking engagements through GHFB's service area to educate the public to increase involvement

-Join local associations and use these affiliations to network and publicize the organization's needs

-Collaborate with the Development department to create and produce communication materials for use in volunteer recruitment, retention and recognition

-Manages volunteer scheduling, planning, logistics, racking and record keeping

-Assesses and strategically matches organizational needs through the recruitment, placement and retention of volunteers

-Ensures volunteer check-in procedures are followed and maintains accurate records for hour of service

-Review, update, adjust volunteer website calendar

-Prepare monthly report detailing the contribution and effectiveness of the volunteer program

-Maintains the volunteer database

-Works with multiple agencies to establish good working relationships to influence decisions about volunteering and donating

-Works closely with Marketing and other Development team members to reach departmental goals

-Attends public speaking engagements, fundraising events, check presentations and community events

 

Supervisory Responsibilities 

- Supervises and assists other departments with the supervision of volunteers

 

Skills & Competencies 

To perform the job successfully, an individual will demonstrate teamwork, commitment, written and verbal communication and organizational skills. This position requires attention to detail, time management and ability to prioritize. This position requires energy, enthusiasm and a flair to work hard to achieve ambitious targets. The ability to think, research, and multitask are extremely important. 

  

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

-MS Office Suite, especially Word, Excel, Outlook Mail, PowerPoint, Publisher, etc.

-Exceptional customer service and interpersonal skills

-Must be professional, adaptable, flexible, and able to exhibit strong organizational, communication skills (verbal, written, and phone etiquette)

-Ability to work as a team and individually

-Ability to work under pressure in a fast-paced environment, while simultaneously maintaining composure and ensuring excellent customer service

-Experience, comfort, and ability to speak publicly and the ability to train/teach others

-Strong ability to ensure policies and guidelines are met

-Ability to manage time efficiently and to work independently with minimum supervision

-Ability to take initiative and see projects through from start to finish

-Attention to detail, accuracy, and deadlines

-Ability to plan, organize, prioritize, and coordinate multiple projects

-Must have the ability to work a flexible schedule including some evenings and Saturdays

-Have high integrity and moral character, supporting the mission, philosophy, values, and policies of Golden Harvest Food Bank

 

Education and/or Experience                                                         

-College courses in the field of marketing, public relations; or related field

-Associate degree in the field of public relations; or related field and 2-4 years related experience and/or training

-Bachelor's preferred; or equivalent combination of education and experience

-Previous experience with volunteers required

-Nonprofit experience preferred

 

Certificates, Licenses, Registrations

-Must have valid driver's license

-Able to obtain work-related certifications offered through GHFB