CSC Customer Service Rep Lead

4 weeks ago


Dallas, United States Baylor Scott & White Health Full time

JOB SUMMARY

Provides leadership in specific projects, software's and any administrative duties as needed. Serves as a subject matter professional, monitors daily workflows, provides help for training, projects, monitors routine shift and departmental reports and brings issues of concern to management.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Serves as point of escalation for front-line staff for problem resolution with customers. Training resource for all communication reps.
  • Functions as a resource for staff in the absence of a supervisor.
  • Helps standard work processes, promotes huddles and team-building within the service center- identifies and offers ideas for any needed improvement.
  • Provides front-line customer help by answering CSC phones, monitoring phone queues, work order dashboards and dispatch screens for all (non 911) related services - to ensure the needs of patients and employees are met.
  • Fills in for full-time Dispatchers for full shifts when needed.
  • Heads or participates in projects as assigned.
  • Creates, prepares, edits and presents routine reports to departments and leadership -providing information on dispatching and other reportable activities.
  • Performs other position appropriate duties as required in a competent, professional and courteous manner.

KEY SUCCESS FACTORS

  • Proficiency with Microsoft Office Suite.
  • Excellent customer service skills.
  • Ability to handle difficult situations; providing conflict resolution if necessary.
  • Ability to remain calm and effective in a stressful, fast-paced environment.
  • Ability to read, write and communicate in the English language.
  • Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - 2 Years of Experience
PDN-9cd4f4b9-246c-451e-903a-f6b586d2f2e0

  • Dallas, United States MedSocieties.com Full time

    JOB SUMMARY Provides leadership in specific projects, software's and any administrative duties as needed. Serves as a subject matter professional, monitors daily workflows, provides help for training, projects, monitors routine shift and departmental reports and brings issues of concern to management. ESSENTIAL FUNCTIONS OF THE ROLE Serves as point of...


  • Dallas, United States Baylor Scott & White Health Full time

    JOB SUMMARYProvides leadership in specific projects, software's and any administrative duties as needed. Serves as a subject matter professional, monitors daily workflows, provides help for training, projects, monitors routine shift and departmental reports and brings issues of concern to management.ESSENTIAL FUNCTIONS OF THE ROLEServes as point of...


  • Dallas, United States Baylor Scott & White Health Full time

    **JOB SUMMARY** Provides leadership in specific projects, software's and any administrative duties as needed. Serves as a subject matter professional, monitors daily workflows, provides help for training, projects, monitors routine shift and departmental reports and brings issues of concern to management. **ESSENTIAL FUNCTIONS OF THE ROLE** + Serves as point...


  • Dallas, United States Baylor Scott & White Healthcare Full time

    JOB SUMMARY Provides leadership in specific projects, software's and any administrative duties as needed. Serves as a subject matter professional, monitors daily workflows, provides help for training, projects, monitors routine shift and departmental reports and brings issues of concern to management. ESSENTIAL FUNCTIONS OF THE ROLEServes as point of...


  • Dallas, United States Nrharural Full time

    JOB SUMMARY Provides leadership in specific projects, software, and any administrative duties as needed. Serves as a subject matter professional, monitors daily workflows, provides help for training, monitors routine shift and departmental reports, and brings issues of concern to management. ESSENTIAL FUNCTIONS OF THE ROLE Serves as point of escalation for...

  • Customer Service Spec

    4 weeks ago


    Dallas, United States Collabera Full time $18 - $20

    Job DescriptionJob DescriptionCSC Customer Service Rep IIJoin our team as a CSC Customer Service Rep II! You will be responsible for providing exceptional customer service by handling inquiries, resolving issues, and supporting our operations. We have multiple openings for below shifts Available Shifts:Evening Shift: Monday, Tuesday, Thursday, Friday, and...

  • Customer Service Rep

    3 months ago


    Dallas, United States Wilbert Funeral Service Full time

    Category Customer Service DescriptionPosition Overview The primary responsibility of this position will be to assist customers with placing orders and answering questions. Essential Job Functions Respond to emails, phone calls, and other forms of correspondence. Promote and sell products and services. Answer telephone calls and assist customers. Handle...


  • Dallas, United States Baylor Scott & White Health Full time

    JOB SUMMARY Serves as the critical point of contact for both public and internal (employee, patient, visitor) customers: properly greeting and recording requests. Serves as the link between customers and various hospital departments for problem resolution. Efficiently performs all duties related to directory assistance and documentation and dispatch of work...


  • Dallas, United States Prestige Bank Of Texas Full time

    Customer Service Representative Dallas,Tx $16.00 per hour - $35.00 per hourJob Title Customer Service Representative Location Dallas,tx Position Type Full-Time About Us Prestige Bank Of Texas IS ONE OF THE LEAD CUSTOMER SERVICE Private Goverment Banking COMPANY IN U.S Our close-knit team of dedicated professionals has made us the success we are today. In...


  • Dallas, United States Baylor Scott & White Health Full time

    JOB SUMMARY Serves as the critical point of contact for both public and internal (employee, patient, visitor) customers: properly greeting and recording requests. Serves as the link between customers and various hospital departments for problem resolution. Efficiently performs all duties related to directory assistance and documentation and dispatch of work...

  • Customer Service Rep

    2 months ago


    Dallas, United States Arizona Tile Full time

    **Customer Service Rep** **Job Description** Assist retail customers and contractors, both in person and over the phone, to order material and meet their needs. You will work with customers to select the tile and stone slabs that will become their granite kitchen counter, marble floor or any other numerous possibilities. Orders are entered via a computer...


  • Dallas, United States Daltile Full time

    Dal-Tile is seeking a candidate to join our team as an Customer Service Rep - Collections. The Customer Service Rep - Collections works with the Regional Credit Manager as a team, in supporting both internal and external customer relationships. Follows credit and collections policies, procedures, and practices. Provides good customer service to both internal...


  • Dallas, United States Hoya Full time

    International Customer Service Rep Hoya Lens - DFW Airport, 755 Regent Blvd Suite 100, DFW Airport, Texas, United States of America Req #2169 Tuesday, July 9, 2024 HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting- edge technology we provide tailored...


  • Dallas, United States CornerStone Staffing Full time

    Job DescriptionJob DescriptionCornerStone Staffing has partnered with a luxury jeweler/retailer and is seeking a high end Customer Service Representative for a DIRECT HIRE opportunity!This is a Direct Hire position with a world renowned company offering a competitive base salary, 16 paid vacation/personal days, 100% company paid medical/dental benefits, 401k...


  • Dallas, United States Campus Pride Full time

    Customer Service Rep-Self Storage Mgr in Dallas , Texas *Our Benefits* Total Rewards package available to our team: * Full-Time and Flexible Schedules available (3-4 day work week with opportunity for additional days) * Cost effective health offerings such as medical, dental, and vision * Tele-medicine for easier access to healthcare * Tax free Flex spending...


  • Dallas, United States GEODIS Group Full time

    ** Warehouse Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** WAREH021584 Showing 1 location **Job Details** **Description** **Summary:** The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a...


  • Dallas, United States Domino's Franchise Full time

    Job Description Job Description Company DescriptionWe are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental...

  • Customer Support Rep

    1 month ago


    Dallas, United States Daltile Full time

    Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this...

  • Customer Support Rep

    1 month ago


    Dallas, United States Daltile Full time

    Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this...


  • Dallas, United States Rep-Lite Full time

    Job DescriptionJob DescriptionJob Title: PRN/Part-Time Clinical Specialist – Medical DeviceCompany Overview:At our company, we believe that better decisions in patient care should be made at the front lines of medicine, before the need for specialty care. By doing so, we aim to improve outcomes and reduce downstream healthcare costs. We've developed a...