Customer Support Rep
1 month ago
Dal-Tile is seeking a candidate to join our team as a Customer Support Rep. The Customer Support Rep works with the Regional Credit Manager as a team, in supporting both internal and external customer relationships. Follows credit and collections policies, procedures, and practices. Provides good customer service to both internal and external customers. Working in this position, the ideal candidate can experience upward mobility through gaining understanding of our corporate financial systems and general accounting processes. This position provides a candidate with opportunity to work cross-departmentally within the organization gaining an understanding into how corporate teams work together to achieve success. The position will provide a candidate an inside look and understanding at how the various business functions successfully come together in a large manufacturing and distribution company.
Primary Objective:
- Assists the Regional Credit Manager, in supporting both internal and external customer relationships. Follows credit and collections policies, procedures and practices as outlined. This position contacts customer external customers to review overdue accounts.
- Major Function and Scope.
- Completes high volume incoming credit and collection calls on overdue accounts.
- Researches and resolves customer charge backs.
- Reconciles customer accounts and cash applications.
- Provides administrative support for assigned area including, but not limited to -- aging reports, filing, correspondence, lien wavers, write offs, account reconciliation, refunds, NSF checks, communication within and outside of department, etc.
- Maintains all assigned accounts within established performance standards; actively participates and contributes to group quality improvement processes.
- Timely completion of lien and bond waivers and releases.
- Performs other related duties as assigned.
- Experience and Knowledge Required.
- High School Degree or GED.
- Familiarity with lien and bond waivers and releases a must.
- Knowledge of lien laws a plus.
- Moderate to advanced skills in MSWord and MSExcel.
- 1 or more years hands on analysis and collections experience.
- Cash Handling experience preferred.
- Proven ability to work as a member of a team.
Competencies:
- Ability to perform effective written correspondence.
- Excellent verbal and written communication skills.
- Ability to work independently, seek solutions and handle multiple priorities simultaneously.
- Strong ability to interface with all company departments as necessary.
Other Pertinent Job Information:
While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
About Daltile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
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