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Manager, Operations

7 months ago

Martinsburg, United States Macy’s Full time

Job Overview

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage the daily activities and develop short- and long-term strategic planning for the operations to ensure facility and organizational goals and objectives are achieved. Additionally, they perform other related duties, special projects, or assignments as required.

What You Will Do

Oversee a department in our distribution facility with a focus on meeting or surpassing goals and targets, as well as providing guidance and support to direct reports. Generate reports for management to keep them informed on key metrics. Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans. Conduct presentations to senior management as needed. Identify, develop, and implement short and long-term strategies to enhance profitability, productivity, and efficiency within each operations department. Continuously analyze work processes to identify optimization opportunities and implement improvements. Cultivate a work culture dedicated to superior customer service and success. Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved. Manage all aspects of inventory control. Drive and manage organizational growth-related changes. Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives. Develop training programs and ensure staff comprehension of the programs. Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs. Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.

Skills You Will Need

Leadership and Management : Oversee the distribution department, providing guidance and support to direct reports, with exceptional leadership, mentoring, and coaching skills.

Strategic Planning : Identify, develop, and implement short- and long-term strategies to enhance profitability, productivity, and efficiency in operations.

Analytical and Problem-Solving : Continuously analyze work processes, identifying optimization opportunities and implementing improvements. Review analyses of activities, costs, operations, and forecast data to assess department progress toward goals.

Communication and Interpersonal : Conduct presentations to retail division and senior management with strong written and oral communication skills. Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation ability, coaching, mentoring skills, and initiative. Be proactive, responsive, detail-oriented, and get things done in a fast-paced environment.

Business Acumen : Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning skills. Demonstrate proficiency in problem analysis.

Who You Are

Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way. Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Ability to work a flexible schedule, including days, evenings, weekends, holidays.

What We Can Offer You

An inclusive, challenging, and refreshingly fun work environment Competitive pay and benefits rooted in principles of equity Performance incentives, annual merit review and merchandise discounts Health and Wellness Benefits across medical, dental, vision, and additional insurance Retirement Savings Plan with 401k match opportunity Employee Assistance Program (mental health counseling and legal/financial advice) Resources for continuous learning, career growth, and leadership development  8 paid holidays Paid Time Off (first year prorated depending on start date) Tuition reimbursement program Guild education benefit funds 100% of tuition, books, and fees in designated programs Colleague Resource Groups (CRGs) and give-back/volunteer opportunities Empowerment and autonomy to perform impactful work with tangible results