Operations Manager

3 weeks ago

Tempe, United States Mountain Park Health Center Full time

Description

This position is responsible for the efficient day-to-day operations of the department. The Operations Manager is tasked with the supervision, coordination, and evaluation of all support staff to ensure excellent patient care and satisfaction. This position requires a significant amount of independent judgment.

Essential Functions

Oversees the day-to-day operations of the clinic. Supervises, coordinates, and evaluates all support staff. Conducts monthly departmental meetings with non-provider staff. Maintains provider appointment schedules in computer system per MPHC guidelines. Handles patient complaints and prepares incident reports for leadership team review. Participates in the development, implementation, and maintenance of policies and procedures. Assesses and provides coordination for space needs and work orders within the facility. Provides input for budget development, monitoring, and financial forecasting. Reviews and approves all office and medical suppliers per MPHC procurement guidelines. Reviews, resolves, and approves invoices including labs and other patient account issues. Assists billing with claims and addendums from Providers in EHR system. · Maintains on-call schedule. Coordinates with IT and EHR system teams to seeks resolution to system issues affecting operations.  Creates an inclusive team environment where everyone feels valued and respected. Manages and interacts with offsite departments for PCMH integration. Supports and coordinates provider onboarding and credentialing. Maintains Recall Campaign system and prevent gaps of care. Ensures quality and safety standards are met per State, Federal, and Joint Commission regulations/requirements. Responsible for printing progress notes and images from EHR system for all records requests. With the assistance of the Chair, directly supervises employees in the clinical department. Consistent, reliable in-person attendance is required. Performs other duties as assigned.

Qualifications

Minimum Qualifications:

High school diploma or Equivalent At least two years of prior leadership experience

Preferred Qualifications:

Bachelor’s degree; can be substituted with at least two years of prior experience in a medical and/or dental environment At least two years of supervisorial/managerial experience in Public or Community Health

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