Logistics Coordinator

4 weeks ago

South Brunswick Township, United States Hermann Services Full time
Full Job Description:

The Logistics Coordinator will be responsible for brokering truckloads and containers to outsourced carrier partners, negotiating rates, dispatching drivers, and maintaining strong relationships to ensure the timely and cost-effective transportation of goods. Duties also include tracking trailers, ensuring timely receipt of carrier paperwork & invoices, scheduling appointments, updating customer portals, and customer service responsibilities.

Responsibilities:

Load Brokerage: Source, negotiate, and secure trucking capacity to fulfill customer shipping requirements, ensuring the timely and cost-effective transportation of freight. Carrier Relationship Management: Develop and maintain strong relationships with carriers, including negotiating rates, resolving issues, and ensuring compliance with service agreements. Customer Communication: Serve as the primary point of contact for customers, providing updates on shipment status, addressing inquiries, and resolving any issues that arise during transportation. Route Optimization: Analyze shipping requirements and available carrier capacity to optimize routing and maximize efficiency, minimizing transit times and transportation costs. Documentation and Compliance: Ensure all necessary documentation, including contracts, bills of lading, and shipping instructions, are accurately completed and processed in compliance with regulatory requirements. Problem Resolution: Proactively identify and resolve any issues or challenges that may arise during transportation, such as delays, damages, or routing changes, to minimize disruptions and ensure customer satisfaction. Data Analysis: Utilize transportation management systems and data analytics tools to track and analyze key performance metrics, identify trends, and make data-driven decisions to improve operational efficiency. Continuous Improvement: Collaborate with cross-functional teams to identify opportunities for process improvements, streamline workflows, and enhance service quality to drive customer satisfaction and business growth. Job Requirements: Bachelor's degree in Supply Chain, Logistics, Business, related field, or equivalent experience. Excellent verbal and written communication. Proficient in Microsoft Excel, Word, Outlook, and Customer Management Systems. Data entry skills with attention to detail. Experience working in a Customer Service role. Transportation industry experience preferred.

Benefits:

Great Medical, Dental, & Vision Insurance after 30 days of full-time employment Matching 401(k) - Hermann matches 35% Company paid Life Insurance Paid Time Off Disability, Accident, and Critical Illness Insurance Performance bonuses

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