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Customer Service Assistant
3 months ago
Job Title: Customer Service Assistant
Location: Charlotte, NC
Job Type: Full-time
Welcome to Every Word Code, where pixels meet personality, and creativity is our native language We’re not just a marketing graphic company; we’re a squad of design enthusiasts, word wizards, and pixel perfectionists on a mission to make your brand shine brighter than a supernova at a fireworks festival.
We are seeking a friendly, detail-oriented, and motivated Customer Service Assistant to join our team. The ideal candidate will be the first point of contact for customers, providing exceptional service and support. This role requires excellent communication skills, problem-solving abilities, and a strong customer-first mindset.
Key Responsibilities
- Customer Interaction: Respond to customer inquiries via phone, email, live chat, or in-person, ensuring a timely and helpful response.
- Issue Resolution: Address and resolve customer complaints, concerns, or product/service issues with empathy and efficiency.
- Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies to effectively assist customers.
- Documentation: Accurately document customer interactions and transactions in the CRM system.
- Team Collaboration: Work closely with other departments such as sales, logistics, and technical support to ensure customer satisfaction.
- Administrative Tasks: Perform general administrative tasks as required, such as filing, data entry, and report generation.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development opportunities.
- Fun and creative work environment.
Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.
