Pool Host/Hostess

Found in: Talent US C2 - 2 weeks ago

Baltimore, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

Responsibilities:

Seat guests promptly at a table pre-set for the number in the party and according to guest preference. (20%)

Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server to meet Four Seasons Service standards. (20%)

Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service. (20%)

Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently. (10%)

Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. (10%)

Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)

Work harmoniously and professionally with co-workers and supervisors. (10%)

Preferred Qualifications and Skills:

Requires a working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel.

Working knowledge is generally learned on-the-job. Requires knowledge or the ability to operate computer equipment and the reservations system.

Requires reading, writing and oral proficiency in the English language.

Some Benefits Four Seasons Hotel Baltimore employees enjoy:

Competitive Salary & Wages

Excellent Training & Development

Complimentary Accommodation at other Four Seasons Hotels & Resorts

Complimentary Dry Cleaning for Employee’s Uniforms

Complimentary Employee Meals

401(k) Retirement Plans

Miscellaneous

Work authorization in the United States required. 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

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