Support Desk Technician

4 weeks ago


The Bronx, United States NavitsPartners Full time

Support Desk Technician

Responsibilities:

  • Manage user support requests received through phone and email with a professional demeanor.
  • Collect and document essential user and issue information.
  • Prioritize and coordinate support tasks, escalating issues when necessary.
  • Document the support process and resolutions.
  • Access and leverage online resources for software and driver updates.

Must have knowledge and experience:

  • Proficiency with Dell and VMware products.
  • Incident response experience.
  • Security expertise.
  • Willingness to travel on short notice.


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