Senior Performance Analyst for Youth Success

3 weeks ago

Brooklyn, United States Graham Windham Full time
Senior Performance Analyst for Youth Success

About Program Performance & Planning:

In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. The Program Performance and Planning (PPP) group advances a culture of learning, strategic program development, and data-driven performance management in pursuit of that mission and vision. PPP partners with program managers to select and develop new interventions, analyze and interpret data, assess model fidelity and program effectiveness, apply learning from data analysis and feedback into program improvement efforts, and develop program resources to strengthen operations and service delivery.

About the Position:

PPP seeks a Senior Performance Analyst for Youth Success to promote excellence through performance measurement, analysis, documentation reviews, report production, collecting participant feedback, synthesizing and reporting information to guide management decisions, and being a thought partner to program management on operational and programmatic improvement.This position will support all of our Youth Success offerings, including Graham SLAM, Beacons, Cornerstones, and Community Schools.  Graham SLAM is a youth education and career coaching program, developed in 2014. SLAM has been replicated citywide for all youth in foster care through the Fair Futures program and is seeking to reach many more youth over the next several years. Graham operates two Beacon community centers in NYC public schools (one in Harlem, one in Hunts Point), two Community Schools in those same schools, and one Cornerstone community center in a public housing complex in Manhattanville.

This position will support leadership and staff to make decisions to improve programmatic and operational performance. The ideal candidate will have a mix of technical knowledge, superior program/data analysis capabilities and a strong understanding of how non-profit management decision making can be supported by timely and reliable data. The ideal candidate will have the ability to review, analyze, and interpret data and information, engage staff, youth and families to gain feedback and succinctly summarize information from diverse sources, including internal and external data, focus groups, and youth & family surveys in ways that are easily understood and actionable.

Responsibilities:
  • Provide support to program leadership through strategic thinking, planning and data analysis to support programmatic decisions. This includes partnering with program leaders in regular performance meetings to support best practices and helping program leaders gain insights and determine areas that require additional planning.
  • Compile data, produce regular outcomes and performance measurement reports, and summarize and interpret information to guide programmatic decision-making and strengthen program performance.
  • Conduct ad-hoc analyses in partnership with program leadership to help managers better understand performance concerns and successes.
  • Support the incident review process, high risk case review, investigatory, and related compliance and safety processes to ensure appropriate oversight and accountability of services.
  • Effectively communicate findings, present data in meetings, facilitate discussions and workgroups, and coach program supervisors on understanding and interpreting data.
  • Support the Development team by identifying, compiling, and providing data for foundation reports and requests.
  • Partner with program management to identify and develop additional resources and materials to support the strengthening of programmatic operations and service delivery.
  • Supporting program leadership and staff through ad hoc additional support that falls under the auspices of PPP functions.
  • Assist with report development through partnership with program leadership and IT.
  • Other related tasks as assigned.

Competencies and Strengths:

In keeping with the Graham Pillars of Respect, Grow, Thrive, and Lead and the requirements of the position, the following competencies and strengths are important attributes for being successful in this role:

  • Detailed & Organized: Extremely detail-oriented, with excellent written and oral skills.
  • Supportive and Learning Oriented Coach: Has an aptitude for coaching others and an orientation toward using data and information to support a culture of learning and improvement
  • Curious: Interested in understanding why things are the way they are and persistent about figuring things out.
  • Engaged: Communicates openly, honestly and clearly and is willing to have healthy disagreement, with the goal of building a more connected community.
  • Solution-focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments.
  • Growth-oriented: Openness to feedback and self-reflection towards self-improvement.
  • Respectful: Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and sexual orientations.
  • Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for the kids and families we serve.

Position Type:
  • Full-Time.
Salary/Compensation:
  • $60,000 + merit pay.

Location:
This position will be primarily remote, with an expectation of regular in-person workdays at our office locations in Downtown Brooklyn, as well are regular visits at other Graham sites in Manhattan and the Bronx.
Qualifications:
  • Bachelor’s degree and minimum 3 years of relevant experience.
  • Experience working in performance measurement and management, and conducting quantitative and qualitative data collection and analysis.
  • Experience designing and/or conducting surveys, focus groups, and other qualitative data collection methods.
  • Excellent quantitative and qualitative data analysis skills including an ability to review, analyze, interpret and succinctly summarize information from diverse sources, including documents, focus groups, and surveys.
  • Mastery of Excel and PowerPoint, knowledge of SQL a plus
  • Dedication to our mission and a belief that children and families can succeed regardless of their circumstances.
  • Experience with NYC child welfare programs, education, and/or programs for older youth a plus
  • Willingness to travel throughout NYC, as needed.


About Graham Windham:

About the CompanyIn full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 400 full-time, part-time and On-call employees serving children and families in multiple programs throughout Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience. Graham has pioneered programs for New York City’s children, families and communities for over 200 years. Today, Graham is one of New York City’s leading social services organizations, providing educational and social services to over 4,000 children, young people, and parents throughout NYC.

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