Assistant Service Manager

2 months ago

Fort Lauderdale, United States Holman Enterprises, Inc. Full time

Holman Motorcars has an exciting opportunity for Assistant Service Manager.

In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.

Hospitality:

  • Greeting customers in the service drive during busy times, directing them to the proper place
  • Assist with walk arounds
  • Resolving customer issues and complaints in person and over the phone, referring to Service Manager when necessary
  • Assisting Service Advisors - Filling in for absent service advisors
  • Approving expenses: rental cars, goodwill adjustments, aftermarket warranty adjustments
  • Assisting advisors write up customers if there is a momentary overload
  • Assisting Service Office - Providing backup to bookers and schedulers as needed - Ensuring that phone training is used and that phone calls are being handled properly - Ensure that the workload is being scheduled properly.

Personnel Functions:

  • Assisting with onboarding for new hires for advisors, clerical, or valet
  • Making sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations – monitoring employee schedules for breaks, lunches.
  • Coaching and counseling employees on job performance, providing feedback

Reporting Functions:

  • Receiving information from Warranty Administrator regarding rejected or underpaid claims – researching information, providing appeal information back to Warranty Administrator, involving Service Manager when necessary.
  • Watching performance indicators for advisors, using information to coach advisors
  • Reviewing cash tickets daily for upsell and accuracy - Assist with payroll as necessary
  • Assist in monitoring Service Department expenses, signing purchase orders in a timely fashion.

General Duties:

  • Participate in all service department daily huddles.
  • Ensure that the facility looks good for our customers and employees – direct activities of utility staff
  • Assist with closing and lockup duties
  • Coordinate advisor and office training activities

Requirements:

  • 5 plus years automotive service experience
  • High School degree or equivalent
  • Strong customer service and communication skills

#LI-BS1

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