Retail Customer Service Lead

3 months ago

Nashua, United States Ocean State Job Lot Full time

Compensation for this opportunity is based on candidate experience and position

Join our team All associates receive a 30% discount

POSITION SUMMARY:

The Customer Service Lead role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for creating a positive experience for each customer who visits our store and ensuring all associates are trained in and follow the company's TREAT program. This role is also expected to facilitate any fulfillment or opportunities as it relates to OSJL’s BOSS (Buy Online Ship To Store) program. The Customer Service Lead is responsible for creating the front end schedule and at times will be responsible for opening and/or closing the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Engage with store customers through OSJL’s TREAT model to provide an optimal customer experience, and ensure customer experience expectations are met and/or exceeded
Manage front end expectations. Support the completion and execution of the cashier work and break schedule. Ensure the front end of the store is well maintained and stocked, which includes, but is not limited to, register racks, end caps, powerlane and service desk Promote and properly execute company wide customer engagement campaigns, which include, but are not limited to, donation efforts, Insiders, BOSS and Crazy Deals Use store level reporting to ensure company promotional benchmarks are being met. Benchmarks include, but are not limited to, those related to the following efforts, donations, BOSS, Insiders and Crazy Deals Act as a liaison between the customer and the corporate customer service team to ensure effective service to all customers Resolve customer service related opportunities in the best interest of the company and the customer Facilitate fulfillment of BOSS orders upon request by customers in-store Act in compliance with all Company policies and procedures Assist with onboarding and training of front-end associates Assist in leading front-end initiatives Responsible for opening and/or closing of store as needed

EDUCATION AND EXPERIENCE REQUIREMENTS:

1 or more years of experience leading and training a team of associates, preferably in a retail or customer service environment. Minimum 1-3 years of professional experience in other retail environments is required. Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred. Computer skills (email; Google platform i.e. Sites, Slides, Drive, Docs, Sheets; Qlik).


ATTRIBUTES:

Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect. Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the Company. You commit time, focus, and energy to develop future OSJL leaders by motivating them around a common purpose and vision. Time Management: You are able to handle multiple projects at once, and can organize multiple projects around given deadlines. Self-motivated: You can work with a minimum amount of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. You understand the tools and processes needed to meet larger strategic initiatives. Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition. Organized: You lead by example in serving all of our stakeholders: customers, owners, communities, and fellow associates. Leadership: You are a leader and exhibit that in your everyday work. You pride yourself on developing future leaders. You have direct experience leading others and have been responsible for supporting their performance.

WORK ENVIRONMENT:

Work primarily in a climate controlled environment with minimal safety/health hazard potential. This position may require extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift. Some sedentary activities and near vision use for reading and computer use. May be responsible for physical activities including counting cash, using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

#INDSup

  • Retail Customer Service Supervisor

    4 days ago

    Nashua, New Hampshire, United States Burlington Stores Full time

    Position: Retail Customer Service Supervisor Overview: We are seeking a dynamic and motivated individual to join our team as a Retail Customer Service Supervisor. This role is ideal for those who possess exceptional leadership abilities, a warm and engaging personality, and a passion for retail in a fast-paced setting. Key Responsibilities: Lead and oversee...

  • Lead Retail Operations Supervisor

    1 week ago

    Nashua, New Hampshire, United States Spirit Halloween Full time

    Company: Spirit HalloweenPosition Overview:As a Lead Retail Operations Supervisor at Spirit Halloween, you will play a pivotal role in ensuring exceptional customer experiences. Your responsibilities will include:Guest Services: Establishing and upholding outstanding service standards to enhance customer satisfaction.Support Management: Assisting the Store...

  • Customer Service Manager

    4 days ago

    Nashua, New Hampshire, United States Hobby Lobby Stores Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Hobby Lobby Stores, Inc. As a key member of our management team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of retail professionals.Key Responsibilities:Customer Service: Provide...

  • Customer Service Representative

    15 hours ago

    Nashua, New Hampshire, United States AAA Northern New England Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist. As a key member of our branch network, you will be responsible for providing exceptional service to our members, exceeding sales and service quality goals, and contributing to a positive and productive work environment.Key...

  • Customer Engagement Specialist

    1 week ago

    Nashua, New Hampshire, United States Best Buy Co. , Inc. Full time

    Retail Sales Consultant - Automotive and E-Mobility DivisionInteract with clients to foster profitable expansionMeet personal performance targetsDeliver exceptional customer service in the retail industryThis role is essential in a vibrant setting dedicated to sales excellence and innovative solutions.

  • Retail Service Specialist

    3 weeks ago

    Nashua, New Hampshire, United States AAA Northern New England Full time

    Retail Service SpecialistWe are looking for someone who will thrive in a sales and service environment. Well provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. Youll also have the opportunity to advance...

  • Customer Service

    3 weeks ago

    Nashua, United States HW Staffing Solutions Full time

    Are you an organized, detail-oriented professional with a passion for customer service? We are seeking a Customer Service & Data Entry Specialist to join our dynamic team in a fast-paced environment! Key Responsibilities: Provide top-notch communicat Customer Service, Data Entry, Associate, Service, Retail, Staffing

  • Retail Sales Print Associate

    3 months ago

    Nashua, United States Staples Full time

    **Retail Sales Print Associate** **Function: Retail Locations** **Address: 252 Daniel Webster Hwy** **City / State: Nashua, NH US** **Date Posted: January 8, 2022** **Type: Part-time** **Permanent / Contract: Regular** **Job Number: 1196823** Staples Connect is focused on our customer and our community, while empowering you to learn, grow and deliver. As a...

  • Customer Service Representative

    13 hours ago

    Nashua, New Hampshire, United States Global Partners Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Global Partners. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our guests.Key ResponsibilitiesCustomer Service: Greet and assist guests...

  • Retail Operations Leader

    1 week ago

    Nashua, New Hampshire, United States Michaels Stores Full time

    Position Overview:As a pivotal member of our team, the Retail Operations Leader will oversee all facets of store management, ensuring a seamless customer experience while driving operational excellence.Key Responsibilities:Lead and manage the store's daily operations, ensuring compliance with company policies and procedures.Achieve sales and profit...

  • Customer Success Manager

    4 days ago

    Nashua, United States Ultimate Staffing Full time

    We are seeking an experienced and dynamic Customer Success Manager to lead our customer service team in delivering exceptional client experiences. In this role, you will be responsible for mentoring and guiding a high-performing team, serving as the Manager, Business Operations, Customer Service, Retail, Staffing, Customer, Call Center

  • Retail Sales Lead

    3 months ago

    Nashua, United States Squishable Full time

    Squishable is a close-knit team of designers, artists, pop culture-fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest, (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say...

  • Retail Associate

    1 week ago

    Nashua, New Hampshire, United States Earthbound Trading Co. Full time

    Company Overview:Earthbound Trading Co. is dedicated to celebrating the spirit of exploration and individuality. We curate a diverse collection of unique products, ranging from apparel and accessories to home decor, all inspired by our travels and connections with artisans around the globe.Position Summary:We are seeking enthusiastic and energetic...

  • Retail Assistant Supervisor

    1 week ago

    Nashua, New Hampshire, United States The Paper Store Full time

    The Paper Store is dedicated to being the premier destination for all of our customers' gift-giving needs. Our mission is to share our enthusiasm for The Paper Store with each customer during every visit, exceeding their expectations for both selection and service. The Retail Assistant Supervisor plays a vital role in: delivering exceptional service, meeting...

  • Customer Service Representative

    2 months ago

    Nashua, United States U-Haul Full time

    Location: 476 Amherst St, Nashua, New Hampshire 03063 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Retail Sales Consultant

    3 months ago

    Nashua, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • Retail Sales Associate

    3 months ago

    Nashua, United States Verizon Full time

    When you join VerizonVerizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come...

  • Retail Sales Associate

    3 months ago

    Nashua, United States Tradeland Buy - Sell - Save Full time

    Job DescriptionJob DescriptionAre you a people person? We currently have an opening for an ambitious self starter Backroom Pricer/Salesperson. You will be responsible for selling products in our large retail store. Should have a working knowledge in some of these product categories: Consumer Electronics, Tools, Jewelry, Guitars & Musical Equipment, Sporting...

  • Service Team Lead

    7 hours ago

    Nashua, New Hampshire, United States Chipotle Mexican Grill Full time

    Job SummaryThe Service Leader is a key member of our restaurant team, responsible for ensuring a positive customer experience by maintaining a clean, organized, and efficient service environment. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesMaintain a...

  • Retail Sales Advisor- Intel

    1 month ago

    Nashua, United States Acosta Sales & Marketing Full time

    Retail Sales Advisor- Intel Location NH - NASHUA ActionLink has a part-time opportunity for someone to join our Intel Computer Promoter Team! We are seeking an engaging individual who will enjoy creating a world-class service environment inside a local Best Buy's computer department. This role represents our client, Intel, by showcasing their latest core...