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People Advisor

2 months ago

Dallas, United States Ocado Logistics Full time

Who We Are

Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division.

The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business.

Our unique, proprietary, and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with Kroger to help it redefine the grocery customer experience in the United States through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform.

Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce.

What You Will Do
As a People Advisor, you will support Technology Solutions in the US, reporting directly to the People Partner of your aligned business area. Exposure to additional business areas will also be required to support workload, team absence, and complex cases.

You will provide and role-model a responsive, professional advisory service to internal stakeholders, utilizing your credible expertise and knowledge to guide employees and managers across a broad range of people matters, which aligns with legislation, best practices, and Ocado’s policies and procedures. 

Key Customers and Collaborators

People AdvisorsEmployeesManagers People PartnersPrinciple PartnersPeople Shared ServicesPeople Centres of Excellence (COEs)PayrollLegalRisk Management (Insurance, Health and Safety etc.)Building Services

Accountabilities 

Operating as the subject-matter expert, you will provide a high-quality advisory and support service to facilitate early resolution of workplace matters.Provide advice and guidance on all employee relations matters, including but not limited to performance, flexible working, onboarding, short-term and long-term disability, attendance, employee relations, and corrective action in accordance with policies and procedures, legislation, and best practices.Support line managers with practical advice and guidance on how to manage employee relations issues with a focus on risk reduction. Provide training and advice to managers on conflict resolution as an alternative to formal employee relations procedures. Where appropriate, or in line with best practice, be present in meetings acting as People Team support to all attendees, taking notes where necessary.Maintain case management systems and tools to ensure accurate reporting and data analytics. Inform People Partners of high-level or complex cases, especially those involving senior colleagues or with heightened risk. Contribute to the development and maintenance of positive employee relations through the timely and accurate provision of advice and guidance.Adopt a proactive role in the continuous improvement of the People Advisory Team leading on tasks and projects to drive alignment and process improvement.Deliver training programs on appropriate subject matter.Actively seek updates for any people-related legislative changes and developments to maintain best practice and reduce risk. Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications of not reaching an agreement.Identify methods for collecting data, perform data analyses, and articulate findings.Collaborate with the Advisory community to ensure processes and practices are aligned among business areas and not siloed. 

Skills, Experience, and Qualifications

The Ideal Candidate will possess:

Minimum:

Experience working in a fast-paced, matrix organization within a People functionExperience working in a Generalist HR roleAbility to confidently liaise and manage stakeholders at all levels of seniority Experience in complex ER matters up to and including dismissalAbility to work independently as well as part of a team Excellent communication skills, both verbal and writtenHR Management System experience (ideally Workday) Excellent organizational and time management skills with the ability to prioritize and manage high volumes of employee relations cases and queries at any given timeGood understanding of employment legislation in the United StatesThe ability to analyze people-related data and communicate findings to stakeholders Passionate about PeopleAn advocate of continuous improvement - builds understanding of current business processes, objectives, and challenges to suggest solutions. 

Preferred (in addition to minimum):

Bachelor's degree in a related fieldExtensive Workday experience and knowledge of how to use the system for advisory purposesGoogle suite experience Experience leading a people-related project


Location

Your role will be remote, however, there could be up to 50-75% travel requirements to other locations.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

 Ocado is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.