Practice Coordinator
3 weeks ago
Shift: 40 hours per week; Monday through Friday
Hours: 8:00 AM to 4:30 PM
Location: Onsite in Framingham, Massachusetts - The Heart Center of MetroWest - Free parking
Website:
Under general supervision, this position supports all ambulatory clinic activities and provides administrative support for clinic providers. The Practice Coordinator maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital's revenue cycle process, clinic operations and patient experience.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
- Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination
- Assists with scheduling template creation and changes
- Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting
- Greets and checks-in patients; verifies patient demographic and insurance information
- Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification
- Collects copayments
- Prepares medical records and documentation for patient visits, including loading of information into the EMR system
- Takes an active role in monitoring patient flow and communicating delays to patients and providers
- Assists with billing charge entry and reconciliation
- Provides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suite
- Participates in performance improvement projects
- Performs other similar and related duties as required or directed
JOB KNOWLEDGE AND SKILLS:
- Prior experience working in a clinic or hospital environment preferred.
- Ability to learn and use Tufts network programs required.
- Good communications skills, both oral and written.
- Excellent interpersonal and organizational skills.
- Some knowledge of third party billing preferred.
- Ability to maintain confidential medical information.
- Bilingual skills preferred.
EDUCATION:
- High School diploma, with specialized training in business office skills preferred.
EXPERIENCE:
- 1-2 years medical office experience preferred.
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