Practice Coordinator

3 weeks ago


Boston, United States Tufts Medicine Full time

Shift: 40 hours per week; Monday through Friday

Hours: 8:00 AM to 4:30 PM

Location: Onsite in Framingham, Massachusetts - The Heart Center of MetroWest - Free parking

Website:
 

Under general supervision, this position supports all ambulatory clinic activities and provides administrative support for clinic providers. The Practice Coordinator maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital's revenue cycle process, clinic operations and patient experience.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

  • Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination
  • Assists with scheduling template creation and changes
  • Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting
  • Greets and checks-in patients; verifies patient demographic and insurance information
  • Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification
  • Collects copayments
  • Prepares medical records and documentation for patient visits, including loading of information into the EMR system
  • Takes an active role in monitoring patient flow and communicating delays to patients and providers
  • Assists with billing charge entry and reconciliation
  • Provides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suite
  • Participates in performance improvement projects
  • Performs other similar and related duties as required or directed
Qualifications

JOB KNOWLEDGE AND SKILLS:

  • Prior experience working in a clinic or hospital environment preferred.
  • Ability to learn and use Tufts network programs required.
  • Good communications skills, both oral and written.
  • Excellent interpersonal and organizational skills.
  • Some knowledge of third party billing preferred.
  • Ability to maintain confidential medical information.
  • Bilingual skills preferred.

EDUCATION:

  • High School diploma, with specialized training in business office skills preferred.

EXPERIENCE:

  • 1-2 years medical office experience preferred. 



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