Director of Training and Development

5 days ago

Moonachie, United States Paris Baguette - Support Full time

Reports to: Chief People Officer



With a projected 1,000 cafes in the United States by 2030,
Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the
world. Our vision is to reestablish the neighborhood bakery café as the heart
of the community around the world. Paris
Baguette’s mission is to bring expertly crafted baked and brewed goods through
a warm and welcoming bakery café experience that delivers joy to everyone.



If you are someone who has heart, wants to spread joy,
nourish community and is ready to rise to the occasion, we are looking for you
to join our growing team



WHAT WE ARE HUNGRY FOR



As the Director of Training and Development, you will oversee
our training and development team. This position will be responsible for
leading Paris Baguette’s training and development strategy in alignment with
our high velocity growth. You will be responsible for creating and implementing
innovative and progressive materials and initiatives that will support both our
corporate and franchise cafes. You will be creative, ambitious and help make learning both
fun and effective.



KNOWLEDGE AND RESPONSIBILITIES



  • Work with Chief People Officer and Chief
    Executive Officer to align and develop a learning and development strategy that
    will enhance the brand, promote retention and ensure that the Company has
    talent ready for the next level of growth.
  • Collaborate closely with Field Operations, Operational
    Services, and Production teams to ensure a seamless New Store Opening process,
    for both Corporate and Franchise openings, specifically as it relates to
    training.
  • Manage the training operations of Training Center, Bake U
    and Cake U.
  • Ensure the training team is staffed to support the training
    operations, while creating talent pipeline and hiring plans for the growth of
    the training teams.
  • Partner with all senior Corporate/Support leaders, and Field
    Operations leaders, on their training and development needs, by conducting
    needs assessments to determine the type of training and content needed to
    deliver measurable results to support their departments and people.
  • Determine which instructional methods such as individual
    training, group instruction, lecture, demonstrations, conferences, webinars,
    digital content, meetings and workshops will provide the best, most
    cost-effective content delivery to support the business needs.
  • Ensure that the methods and materials used for training
    support the strategy, brand values, mission and vision of the company in a
    cost-effective, fun and motivational way.
  • Supervise the training team who focus on Front of House,
    Management, and Back of House training and development to ensure that they are
    delivering consistent results and championing the Paris Baguette brand and
    culture.
  • Strategically develop training content to assure that all
    team members understand and are consistently immersed in the company culture.
  • Develop metrics that regularly measure the effectiveness of
    our learning and development programs.
  • Personally facilitate learning and development sessions and
    ensure that the training team delivers the content consistently, and in a
    positive, upbeat and fun manner, that has impact.
  • Manage third party training vendors or programs for both
    cost and service.
  • Confer with Legal and Risk Management to mitigate liability
    through effective training initiatives and curriculums.
  • Prepare and adhere to training budgets.
  • Report the results of the training programs to the
    management of the company.
  • Ability to work extended workdays to the support business as
    needed.
  • Other duties may be assigned.


WHAT YOU NEED TO HAVE



  • At least, 7-10+ years progressive training and development
    experience in a fast paced and rapidly growing retail environment.
  • Bachelor's degree preferred; master’s degree is a plus.
  • Experience with a fast-growing Franchise company is
    required.
  • Experience with high velocity new store openings required.
  • Bakery/Café experience preferred.
  • Flexible, adaptive, upbeat, open and visible work style,
    with a successful track record of supporting operations leaders across a large
    geographically decentralized portfolio.
  • Passion for people Dynamic and engaged leader who has a
    passion for empowering, inspiring, motivating & developing team members and
    franchisee relationships.
  • Exceptional organizational and communication skills with the
    ability to effectively balance priorities and deliver results in a fast-paced,
    ever-changing, and highly entrepreneurial environment.
  • Feedback is a gift Ability to provide constructive feedback
    and recognition to every member of the organization, along with Franchisees, to
    ensure we have an open and transparent culture of high performance standards.
  • High emotional intelligence with the ability to work with,
    and support diverse teams by being highly empathetic, intuitive, self-motivated
    and driven.
  • Teams Win Has to be a team player who fosters a
    collaborative and engaged team work environment.
  • Being a Brand Ambassador, with an excellent knowledge of and
    commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.
  • Love of travel Ability to commute to all current Corporate
    and Franchise locations, as well as proposed openings.


SWEET BENEFITS



  • Competitive compensation
  • Free Cake for your Birthday
  • Medical, Dental, Vision benefits
  • 401K Retirement Plan
  • Paid time off, paid Holidays
  • High Performance Culture 


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