See more Collapse

Member Service Representative

1 month ago

Indianapolis, United States Planet Fitness Full time
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities 
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: 
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements 
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

We have other current jobs related to this field that you can find below

  • Member Services Representative

    4 weeks ago

    Indianapolis, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative Mid Shift Mon-Fri 3pm-10pm will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests,...

  • Member Services Representative

    2 months ago

    Indianapolis, United States The National Institute for Fitness and Sport (NIFS) Full time

    Job DescriptionJob DescriptionSUMMARY OF POSITION: The National Institute for Fitness and Sport (NIFS) is seeking highly motivated, sales oriented, creative, results-driven individuals with proven ability to serve as part-time Member Services Representatives. Our Member Services team is focused on building long-term member relationships to achieve our new...

  • Member Services Representative

    1 week ago

    Indianapolis, United States SIHO Insurance Services, Inc. Full time

    Job DescriptionJob Description**This position will require on-site training for two weeks at our HQ in Columbus, IN**This position will move to hybrid schedule once SIHO Indianapolis office is fully functioningSIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their providers. The primary...

  • Member Services Representative

    1 week ago

    Indianapolis, United States SIHO Insurance Services, Inc. Full time

    Job DescriptionJob Description**This position will require on-site training for two weeks at our HQ in Columbus, IN**This position will move to hybrid schedule once SIHO Indianapolis office is fully functioningSIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their providers. The primary...

  • Member Services Representative

    2 days ago

    Indianapolis, United States SIHO Insurance Services, Inc. Full time

    Job DescriptionJob Description**This position will require on-site training for two weeks at our HQ in Columbus, IN**This position will be fully remote and move to hybrid schedule once SIHO Indianapolis office is fully functioningSIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their providers. The...

  • Member Services Representative

    4 hours ago

    Indianapolis, United States SIHO Insurance Services, Inc. Full time

    Job DescriptionJob Description**This position will require on-site training for two weeks at our HQ in Columbus, IN**This position will be a temporary fully remote and move to hybrid schedule once SIHO Indianapolis office is fully functioningSIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their...

  • Member Services Representative SEASONAL

    4 weeks ago

    Indianapolis, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative (Mon-Thurs 2pm-10pm and Fri 2pm-9pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and...

  • Member Services Representative SEASONAL

    3 weeks ago

    Indianapolis, United States Planet Fitness Full time

    Job Summary The Member Services Representative (Mon-Thurs 2pm-10pm and 2pm-9pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional...

  • Member Services Representative Weekday Opener

    4 weeks ago

    Indianapolis, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative (Mon 4am-1pm,Tues-Fri 6am-2pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests,...

  • Member Services Representative Weekday Opener

    4 weeks ago

    Indianapolis, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative Weekly Opener (Mon 4:30am, Tues-Fri 6am) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members...

  • Member Services Representative Weekday Opener

    4 weeks ago

    Indianapolis, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative Weekday Opener (Mon 4:30am-1:00pm, Tues-Fri 6am-2pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members,...

  • Member Services Representative Weekday Opener

    4 weeks ago

    Indianapolis, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative (Mon 4:30am-1pm, Tues-Fri 6am-2pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and...

  • Member Services Representative Weekday Opener

    4 weeks ago

    Indianapolis, United States Planet Fitness Full time

    Job Summary The Member Services Representative Weekday Opener (Mon 4:30am-1:00pm, Tues-Fri 6am-2pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests,...

  • Ransburg Center Member Services Representative

    4 weeks ago

    Indianapolis, United States YMCA of Greater Indianapolis Full time

    Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and...

  • Member Services Representative: Front Desk Position

    4 weeks ago

    Indianapolis, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer...

  • Universal Member Service Representative

    4 weeks ago

    Indianapolis, United States Indiana Members Credit Union Full time

    Job DescriptionJob DescriptionBasic Function: First point of contact for all members, non-members, guests and vendors. Acquire and maintain member relationships through exceptional member service by opening accounts and offering relevant products and services that meet the member’s needs including consumer loans. Actively contributes to the achievement of...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, Indiana, United States Sagility Health Full time

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, United States Bob Mercer - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offProfit sharingSigning bonusTraining & developmentTuition assistanceROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Bob Mercer - State Farm Agent, you will generate the kind of...

  • Customer Service Representative

    3 days ago

    Indianapolis, United States Bob Mercer - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offProfit sharingSigning bonusTraining & developmentTuition assistanceROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Bob Mercer - State Farm Agent, you will generate the kind of...

  • Universal Member Service Representative II

    4 weeks ago

    Indianapolis, United States Indiana Members Credit Union Full time

    Job DescriptionJob DescriptionBasic Function: First point of contact for all members, non-members, guests and vendors. Acquire and maintain member relationships through exceptional member service by opening accounts and offering relevant products and services that meet the member’s needs including consumer loans. Is responsible for handling all non-ITM...