Current jobs related to Member Services Representative - Indianapolis - SIHO Insurance Services, Inc.
-
Member Services Representative
5 months ago
Indianapolis, United States The National Institute for Fitness and Sport (NIFS) Full timeJob DescriptionJob DescriptionSUMMARY OF POSITION: The National Institute for Fitness and Sport (NIFS) is seeking highly motivated, sales oriented, creative, results-driven individuals with proven ability to serve as part-time Member Services Representatives. Our Member Services team is focused on building long-term member relationships to achieve our new...
-
Member Services Representative
4 weeks ago
Indianapolis, United States Crunch Fitness Full timeDescription The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members. Position RequirementsExpectations Greet all members & guests with...
-
Member Services Representative
3 weeks ago
Indianapolis, United States Crunch Fitness Full timeDescription The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members. Position RequirementsExpectations Greet all members & guests with...
-
Member Engagement Representative
3 weeks ago
Indianapolis, United States Directemployers Full timePosition Summary The goal of the Member Engagement Department is to provide programs, support, and tools that assist in deepening a member company’s engagement with the Association and its associated products and services. This includes but is not limited to instructional materials and videos, connection opportunities with other members and partners, and...
-
Part-Time Member Service Representative
5 days ago
Indianapolis, Indiana, United States Fire Police City County FCU Full timeJob SummaryFire Police City County FCU is seeking a highly skilled Part-Time Member Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, processing transactions, and maintaining accurate records.Key ResponsibilitiesProcess account transactions, including...
-
Environmental Services Representative
4 days ago
Indianapolis, Indiana, United States Heritage Environmental Services Full timeJob DescriptionHeritage Environmental Services is seeking a highly motivated and detail-oriented Sales Development Program Representative to join our team. As a key member of our Emerging Talent Programs, you will have the opportunity to develop your skills and knowledge in sales, customer experience, and operations.About Heritage Environmental ServicesWe...
-
Universal Member Service Representative
1 month ago
Indianapolis, United States Indiana Members Credit Union Full timeJob DescriptionJob DescriptionBasic Function: First point of contact for all members, non-members, guests and vendors. Acquire and maintain member relationships through exceptional member service by opening accounts and offering relevant products and services that meet the member’s needs including consumer loans. Is responsible for handling all...
-
Universal Member Service Representative
4 months ago
Indianapolis, United States Indiana Members Credit Union Full timeJob DescriptionJob DescriptionBasic Function: First point of contact for all members, non-members, guests and vendors. Acquire and maintain member relationships through exceptional member service by opening accounts and offering relevant products and services that meet the member’s needs including consumer loans. Actively contributes to the achievement of...
-
Financial Services Representative
1 week ago
Indianapolis, Indiana, United States Indiana Members Credit Union Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Financial Services Representative to join our team at Indiana Members Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, handling cash transactions, and maintaining the security of our facilities.Key ResponsibilitiesProcess...
-
Customer Service Representative
2 weeks ago
Indianapolis, Indiana, United States Crew Carwash Full time{"h2": "Customer Service Role at Crew Carwash", "p": "At Crew Carwash, we are seeking friendly and enthusiastic individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers. We offer a supportive and inclusive work...
-
Customer Service Representative
2 hours ago
Indianapolis, Indiana, United States Indiana Members Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Indiana Members Credit Union.Key Responsibilities:Provide exceptional customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.Process various transactions, including...
-
Airport Customer Service Representative
6 days ago
Indianapolis, Indiana, United States Prospect Airport Services Full timeJob SummaryWe are seeking a skilled Airport Customer Service Representative to join our team at Prospect Airport Services.Key Responsibilities:Assist passengers at airport gates and stationsVerify passenger names on flight manifestsDirect passengers to airport facilitiesOpen gates or allow passengers to boardRequirements:Excellent communication and customer...
-
Catering Service Representative
3 days ago
Indianapolis, Indiana, United States Air Fayre CA Inc Full time{"h1": "Catering Service Representative", "h2": "Job Summary", "p": "Air Fayre CA Inc is seeking a skilled Catering Service Representative to join our dynamic team. As a key member of our catering team, you will be responsible for delivering catering and equipment to all flights scheduled for departure. Your professional customer support skills will ensure...
-
Sales Service Representative
4 weeks ago
Indianapolis, United States Mayer Fabrics Full time $18 - $20Job DescriptionJob DescriptionThe Sales Service Department is responsible for daily customer contact and sales support. Each Sales Service Representative has a dedicated regional sales territory but is expected to assist all Mayer Fabrics customers and/or sales representatives as needed. These skilled individuals play a pivotal role in providing...
-
Customer Service Representative
2 weeks ago
Indianapolis, Indiana, United States The National Bank of Indianapolis Corporation Full timeCustomer Service RepresentativeAt The National Bank of Indianapolis Corporation, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide...
-
Customer Service Representative
7 days ago
Indianapolis, Indiana, United States Circle K Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Indianapolis, Indiana, United States R1 Full timeAbout the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a key member of our Patient Registration team, you will play a vital role in ensuring a seamless and efficient registration process for our patients.Key ResponsibilitiesCollect and verify patient and insurance information in a...
-
Indianapolis, Indiana, United States Affiliated Independent Distributors, Inc. Full timeJob SummaryThe Business Development Representative, AD Member Supply is a key role within our organization, responsible for driving sales growth and increasing member adoption. This individual will be the face of our company, building relationships with customers and identifying new business opportunities.Key ResponsibilitiesPenetrate new accounts and expand...
-
Customer Service Representative
21 hours ago
Indianapolis, Indiana, United States Indiana Members Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Indiana Members Credit Union.Key Responsibilities:Provide exceptional customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.Process various financial transactions,...
-
Financial Services Representative
3 weeks ago
Indianapolis, Indiana, United States Financial Center First Credit Union Full timeJob SummaryFinancial Center First Credit Union is seeking a highly skilled and customer-focused Financial Services Representative to join our team. As a key member of our financial center, you will be responsible for providing exceptional service to our members, processing financial transactions, and promoting our products and services.Key...
Member Services Representative
3 months ago
**This position will require on-site training for two weeks at our HQ in Columbus, IN
**This position will move to hybrid schedule once SIHO Indianapolis office is fully functioning
SIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their providers. The primary responsibility of this position is to respond to member’s and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position reporting to the Manager of Member Services.
Brief Description of Duties:
- Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
- Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.
- Record details of inquiries, comments, complaints, and transactions.
- Escalate unresolved and pending customer grievances.
- Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers
- Strive for first call resolution while demonstrating SIHO’s dedication to proactively work to resolve members questions and concerns.
- Work with partners in other departments, or to Doctors’ offices to help resolve a customer concern.
- Support your teammates as business needs require to ensure we are meeting the needs of our customers.
- Performs other relevant duties deemed necessary to achieve department and company-wide goals.
Traits we are looking for:
- Trustworthy
- Empathic
- Proactive
- Compassionate
- Good Listener
- Problem Solver
- Communicator
- Patient
- Personable & Collaborative
Minimum Skills Requirement:
- Possess a passion for customer service
- Excellent communications (oral and written) and strong listening skills
- Experience in healthcare is preferred, but not required
- General knowledge and understanding of health insurance
- This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety
- Ability to maintain attendance to support required quality and quantity of work
- Professional appearance and presence
- Commitment to support and maintain confidentiality in conformance to HIPAA guidelines
Required Education:
- High School Diploma and 2 years of Customer service experience
- Working experience of Microsoft Office or other comparable software
All positions are subject to change based on the needs of the business
Company DescriptionOur VisionSIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality people, innovative products and outstanding services.Company DescriptionOur Vision\r
\r
SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality people, innovative products and outstanding services.