Employee Relations Specialist

2 weeks ago

Torrance, United States Lovisa Full time

Responsibilities:

  1. Employee Relations:
  • Serve as a primary point of contact for employees, managers, and HR teams regarding employee relations matters.
  • Implement employee relations strategies and initiatives to maintain a positive work environment and enhance employee engagement.
  • Provide guidance and support to managers and employees on a wide range of employee relations matters, including performance management, conflict resolution, and disciplinary actions.
  • Conduct investigations into employee complaints, grievances, or conflicts, and recommend appropriate resolutions in line with company policies and legal requirements.
  • Collaborate with State Managers and other stakeholders to proactively identify and address potential employee relations issues.
  1. Policies and Procedures:
  • Update HR policies, procedures, and guidelines related to employee relations and performance management.
  • Ensure compliance with relevant employment laws, regulations, and best practices in all employee relations and learning & development activities.
  • Stay abreast of industry trends and best practices in employee relations and learning and development to continuously enhance programs and initiatives.
  1. HR Administration:
  • Collaborate with external vendors, consultants, and subject matter experts to leverage external expertise and resources when needed.
  • Experience with HRIS or Talent Administration platform.

Skills and abilities

  • Active Listening: Paying full attention to what employees are saying, showing empathy, and responding appropriately.
  • Sound Judgment: Understanding all aspects of a given situation to provide the best result, backed by proper documentation and procedure.
  • Clarity: Clearly articulating ideas, instructions, and expectations to avoid confusion or misunderstanding.
  • Feedback Delivery: Providing constructive feedback in a respectful and timely manner, focusing on behaviors rather than personal attributes.
  • Conflict Resolution: Mediating conflicts and disputes among employees diplomatically and impartially.
  • Empathy: Understanding and acknowledging the feelings and perspectives of employees, especially during challenging situations.
  • Nonverbal Communication: Being mindful of body language, facial expressions, and tone of voice to convey sincerity and approachability.
  • Openness: Encouraging open dialogue and creating an environment where employees feel comfortable expressing their opinions and concerns.
  • Cultural Sensitivity: Respecting cultural differences and adapting communication practices accordingly in a diverse workforce.
  • Conflict Prevention: Proactively addressing potential conflicts by fostering a culture of trust, collaboration, and mutual respect.
  • Respect: Treating employees with respect and dignity, regardless of their position or background.
  • Demonstrated ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
  • Knowledge of employment laws, regulations, and best practices related to employee relations.
  • Ability to handle sensitive and confidential information with professionalism and integrity.

Qualifications:

  • Bachelor's degree in human resources, organizational psychology, or a related field (master's degree preferred).
  • Minimum of 3 years combined experience in employee relations or related field.
  • Professional certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP are a plus.

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