Loss Prevention Officer

1 month ago

San Antonio, United States Pyramid Global Hospitality Full time

Overview

The Loss Prevention Officer monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing persons or property in or about the hotel’s facilities The Security Officer shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice Essential Job Functions: Maintain complete awareness of scheduled group activities and house count, hotel facilities and services, hours of operation, facility layout, fire and emergency plans, and departmental rules of conduct. Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer. Provide escorts for employees in accordance with departmental standards. Ensure that after-hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards. Handle deliveries received during non-business hours following hotel procedures. Work with outside agencies (i.e. sheriff) cooperatively and follow established hotel regulations. Coordinate emergency situations as specified in the departmental manual. Contact the Security Supervisor immediately for emergencies as specified in the departmental manual. Monitor surveillance cameras as assigned. Investigate duress alarms and comply with respective procedures. Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards. Resolve safety hazard situations. Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures. Challenge suspicious persons on hotel property in accordance with departmental procedures. Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints, and complete documented reports in accordance with departmental procedures. Respond to the scene of guest/employee accident promptly; administer first aid/CPR in accordance to guidelines and comply with all departmental procedures; communicate specified information to EMS/medical personnel as required. Qualifications High school education required Previous experience in a hotel environment preferred Fluency in English both verbally and non-verbally. Provide legible communication and directions. Must be available to work 3pm-11:30pm Schedule flexibility to include weekends

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