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Loss Prevention Officer

2 months ago

San Jose, California, United States Ross Stores Full time
Job Summary

This role provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating a commanding presence in a company-issued vest and required black attire.

Key Responsibilities
  • Maintaining a Safe and Secure Environment:
    • Understand that safety is the number one priority and practice safe behaviors in everything you do, assisting store leadership in maintaining a safe and secure environment for both associates and customers.
    • Provide a visible presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor in a company-issued vest and required black attire, monitoring for potential safety issues.
    • Remove clutter and ensure safe, clear egress to emergency exits.
  • Developing Great Teams and Partnerships:
    • Provide great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
    • Treat all customers and associates with respect.
    • Demonstrate courtesy, friendliness, and professionalism at all times, recognizing associates using company recognition programs.
    • Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates, providing recognition, and other duties as assigned to support loss prevention initiatives.
  • Mitigating Theft and Fraud:
    • Monitor entrances/exits and the sales floor for potential theft by identifying suspicious behavior.
    • Gather theft indicators and use internal or external intelligence to impact shortage trends, effectively communicating with store leadership and loss prevention leadership.
    • Adhere to company policy for external theft response.
    • Execute all company best practices and maximize productivity by minimizing steps and touches while working.
  • Minimizing Operational Shortage:
    • Increase store awareness on effective processes to minimize operational shortage, training and educating associates on shortage reduction initiatives.
    • Observe and validate proper checkout procedures for customers and associates.
Requirements
  • High school education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active security guard license preferred.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the store team.
  • Excellent customer service skills.
  • Proven ability to effectively resolve conflict.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting, and/or drug and alcohol testing.
Physical Requirements/ADA:
  • Consistent timeliness and regular attendance.
  • Ability to spend up to 100% of working time standing, walking, and moving around the store.
  • Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).