Customer Engineer

2 months ago

Denver, United States Sourcegraph Full time

Who we are

Our mission at Sourcegraph is to make it so that , not just ~0.1% of the population. We're building the code intelligence platform that powers the world's best code search and the most popular open-source code AI tool. It’s an exciting time to join Sourcegraph—AI has taken over the world, and we aim to automate 99% of the toil in software engineering with our code understanding and code AI tools, leaving the remaining 1% to the irreplicable creative spark from humans. 

Our customers range from startups to the Fortune 500, 4/5 FAANG companies, government organizations, Uber, Plaid, and more. We’ve raised $225M at a $2.625B valuation from ,, , and others. We’re making ambitious bets on our future and we’re looking to hire exceptional people to join our team as we make Sourcegraph one of the biggest and most influential companies in the world.

Location

While we hire in the world, we require someone to reside in Denver, CO for this role.

Preferred locations:

USA Denver, CO

Why this job is exciting

As a Customer Engineer (pre-sales), you will have broad responsibility and growth potential in helping us take our pre-sales organization to the next level. Our customers are the world's leading technology organizations. No other role at any other company gives you insight into how so many world-class organizations and developers build software at scale, and no other role at any other company puts you right in the middle of it all like we.

Within one month, you will…

Learn about our products, our value propositions, our customers, our team, and our processes. Set up your own fully configured sandbox instance Start building a trusting relationship with your peers on Sales, Value Engineering, Post-sales Success (Technical Advisory) and Support teams Join customer and prospect calls with some of our largest customers to understand their needs, how we communicate the value of Sourcegraph, and how we deliver positive impact to our customers’ business Get demo certified

Within three months, you will…

Continue to take ownership of more prospective relationships partnering with up to three Account Executives (AEs) Lead early-stage conversations with prospective customers and delve into the technical needs for success  Serve as an advocate on behalf of your customers by bringing important insights and feedback back to internal teams Drawing from past experience, as well as observations, make internal contributions by identifying opportunities to help propose and deliver solutions Participate in Customer Engineer-led projects which will mature our own capabilities, increase the breadth of our footprint both internally and externally, and positively impact our business and our customers

Within six months, you will…

Establish yourself as a thought leader and evangelist by using your insights to teach prospective customers new and better ways to get value from Sourcegraph. Mentor, recruit and train teammates, prospects, and new hires

About you

You are an enthusiastic, proactive, driven, and results-oriented Customer Engineer who shares and has a passion for getting prospective customers to that a-ha moment with Sourcegraph

The ideal candidate:

You have at least 3-5 years experience in a relevant role such as Sales Engineering, Solutions Engineering, or Solution Architecture across a technical product. You have experience selling Enterprise software solutions and have gone through the lived experience of the Enterprise process selling motions.  You have an innate curiosity of getting to the root of customer problems and understanding their motivations.  You’re excited about the prospect of being directly involved in the advent of generative AI  You are well versed in back end infrastructure architecture.  You are very technically inclined and have a propensity to code and or hack code.  You have experience writing code in one of the following (JavaScript, Python, Java, Go). You are a problem solver, love to troubleshoot. You have experience troubleshooting Docker and Kubernetes environments. Strong verbal and written communication skills, specifically across technical presentations and product demonstrations; ability to influence and excite a technical audience. Either through direct experience or deep understanding, working knowledge of the end-to-end software development lifecycle and concepts such as continuous integration and continuous deployment. Note: You do not need to be a software engineer to be successful in this role You have the ability to speak fluently with our developer champions and users (who are all developers themselves).  You have the strategic mindset to be able to identify opportunities and potential solutions to solve both internal and external problems or gaps, and you can use your skills to apply the appropriate solution. You enjoy building tools, templates, and technical enablement collateral.  You have an organized approach to work, with demonstrated ability to proactively manage a set of concurrent opportunities, to make difficult prioritization decisions, and to use data to guide decision-making. You’re not afraid to learn a new skill to solve a problem that benefits or unblocks a deal. You work well independently.

Level

This job is an IC3. You can read more about in our Handbook.

Compensation

We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an company that values , our compensation ranges are visible to every single Sourcegraph teammate.

Your salary is determined by your pay band for the IC3 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.

The target compensation for this role is based on the IC3 pay band for your zone. The start of the IC4 pay band for each zone is listed below:

Zone 1: $144,375 USD base + $48,125 USD variable ($192,500 USD on-target-earnings)
Zone 2: $115,500 USD base + $38,500 USD variable ($154,000 USD on-target-earnings)

Please speak with a recruiter for additional information regarding zone locations.

In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous .

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