Business Solutions Shared Services Clerical I

Found in: Talent US C2 - 2 weeks ago

Ada, United States PPLSI Full time

Responsibilities

:

Performance Outcomes

Performance Outcome:Group Management

Setup of LegalShield Group Accounts 

Facilitate Group Upgrades

Issue Schedule A, Tax Forms, to Groups

Maintain NDA and Vendor Forms

Enter Data for LegalShield Group Accounts

Monitor and analyze group account reports, enrollment, payment history, and invoices

Performance Outcome: Customer Support

Answer incoming calls, make outgoing calls

Answer incoming emails, make outgoing emails

Provide support to internal departments regarding group inquiries

Other duties as assigned by leadership

Education, Knowledge, and Experience

Knowledgeable in Word, Excel, and PowerPoint

Availability for timely communication and customer service

Strong written and verbal communication

Excellent listening, negotiation, and presentation abilities

Adaptable and organized with ability to build rapport with customers

Requires an ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality. 

An ability to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency. 

Requires an individual with a positive professional attitude who can work as a part of a team or individually.

Critical thinking and problem-solving skills

Proactive approach with a passion for service and an ability to thrive in a results driven environment

Requires the ability to work under pressure and quickly adapt to change

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