Patient Services Specialist- Float

2 weeks ago

Ada, United States Central Oklahoma Family Medical Center Full time

POSITION TITLE: Call Center Representative/Patient Services Specialist - Float DEPARTMENT: Patient Services NATURE OF POSITION:TheCall Center Representative/Patient Services Specialist- Floatwill ensure accurate, timely and proper check-in and check-out procedures. This position should have knowledge and understanding of the proper procedures forchecking patientsin,checkingpatientsout,verifyinginsurance,completingdemographics,and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and mustbeknowledgeableofthe Clinicprocedures.Inaddition,theywillmaintainpatientconfidentialityandabide bythe Clinic(COFMC)policies andprocedures.This position will be in daily contact with Lead/Supervisor forthe Clinicplacement. CLASSIFICATION: Non-exempt SUPERVISION EXERCISED: None SUPERVISION RECEIVED: Patient Services Supervisor MINIMUM QUALIFICATIONS: High School graduate or equivalentrequired

Must be at least 18 years ofage

Medical/Dental office experiencepreferred

Customer service experiencerequired

Abilitytoworkandcommunicatewithamultidisciplinaryhealthcareteamandthepublic

Basic computer skillsrequired

Phone etiquette

Must be able to sit, stand, walk, bend, and/or lift for extended periods oftime

RESPONSIBILITIES: Checksin/outpatientsforappointmentsandcollectco-paysandaccountbalances, if applicable Enters sliding fee information, if applicable

Looks up and schedule, reschedule, or cancel appointments forpatients

Schedules and processesappointmentsPage Break

Answerscalls in a professional and courteousmanner

Directs calls asappropriate

Maintains provider schedules by making properappointments

Participates in agency-sponsored staff training events (safety, OSHA,etc.)

ProtectstheconfidentialityofpatientsandtheirrecordsatalltimesbycomplyingwiththeClinic’s patient confidentiality and HIPAA policies andprocedures

Providesguidanceasneededtodepartmentalemployeesregardingthe Clinic’spoliciesandprocedures

Keeps workspace neat andorganized

Maintains a professionaldemeanor

Exhibitsapositiveattitudeandacommitmenttothebasicmission of theorganization

Exhibits caring qualities consistent with the values of a community healthcenter

Exhibitsawarenessofculturalfactorsandshowscompetenceinreducingbarrierstotheprovisions of health careservices

Addresses patient complaints as outlined in patient complaintresolution

Completes and submit all departmental specific reporting timely asrequested

Performsother duties asassigned

ORGANIZATION: Exhibits enthusiasm, a positive attitude, and professionalism in theworkplace

Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation)

Displays a friendly manner and is easy toapproach

Maintains a neat, clean, well-groomed, appearance and dresses in accordance with the dress codepolicy

Leaves personal problems out of theworkplace

Treats all co-workers with dignity andrespect

Abstains from gossip in theworkplace

Arrives on time and works through designatedhours

Completes tasks effectively, accurately and ontime

Demonstrates little or no absenteeism/follows leaveguidelines

Follows designated line ofsupport

Display a willingness and flexibilityto respond to unusual job-relateddemands

Manages timewell

Recognizes and assists others in the work of the department, even though the work may be outside of regularduties

Shares equally in the workload of thedepartment

Works cooperatively with all team members and departments

Works independently requesting assistance from supervisor only asneeded

Abstains from criticizing COFMC, colleagues andsupervisors

Demonstrates loyalty to COFMC, colleagues andsupervisors

Demonstrates support of the mission and vision ofCOFMC

Accepts and participates in crosstraining

Takes initiative to identify skill developmentneeds

Performs other duties as assigned.

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