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Specialist, Member Engagement

4 months ago

Alexandria, United States American Physical Therapy Association Full time
Details

Posted: 21-May-24

Location: Alexandria, VA

Type: Full Time

Categories:

Membership

Preferred Education:

4 Year Degree

Title: Specialist, Member Engagement

Unit/Department: Member Experience/Member and Component Engagement

FLSA Status: Full-time, Exempt

Location : This position is located onsite at the APTA headquarters in Alexandria, VA

About APTA

Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

Then you want to work for APTA

APTA is the trusted leader for the physical therapy profession, representing more than , physical therapists, physical therapist assistants, and physical therapy students. Our approximately employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.

Summary

This position’s role will be to focus on component and new member engagement groups operations. A member of the Member Engagement team that supports the implementation of efforts for organizational priorities and activities within the Member Engagement department. Supports unit efforts with a focus on departmental contributions to the member engagement strategy for the Association. Supports appointed and member volunteer groups and APTA leadership. Prepares for approval compliance requirements and documents and seeks out opportunities for continuous quality improvement in department activities. Effective champion of the Association vision, mission, and brand.

Essential Functions

Contributes to implementing membership growth and retention strategy for APTA. Develops and implements strategies around best-in-class member experiences, including programming, communications and engagement opportunities. Seeks opportunities which align with membership strategy to enhance the membership value proposition. Supports new member onboarding, renewal and recruitment activities in partnership with cross-functional departments. In collaboration with brand and marketing teams, oversees development of content, tools and resources (toolkits) for components to support external member development activities. Leads evaluation, deployment and development of communication platforms across web, digital and email channels to enhance delivery, solicit feedback and grow peer-to-peer engagement. Implements work plans related to respective activities of the Member Engagement department which align with organizational priorities and the Association’s membership strategy. Accountable for meeting performance expectations and metrics for department and respective budget activities. Contributes to quality assurance and continuous quality/performance improvement in department activities, including supporting unit leader in annual assessments of respective activities described above. Supports the Member Experience team in the implementation of the Association’s programs, priorities, and projects in partnership with department director and staff colleagues.

Staff Expectations

Upholds and fosters team values. Complies with all APTA policies and procedures. Performs other duties as assigned to foster achievement of association priorities.

Qualifications

Undergraduate degree preferred, or commensurate experience 3+ years’ experience in membership strategy and development CAE preferred Project management skills a plus Database management skills Presentation skills a plus Excellent written and verbal communication skills Strong interpersonal skills

Travel

Local and National – up to 10%

How