Contact Center Engineer

2 weeks ago


Brentwood, United States AdaptHealth Full time
Job Duties:
  • Develops, implements, integrates, administers, maintains, and supports the Genesys PureCloud and SalesForce platforms, including all media channels (voice, chat, SMS, fax, email, social, work items, etc.).
  • Supports and contributes to development operations.
  • Develops scalable testing tools and automated testing solutions.
  • Creates a user interface that is aesthetically pleasing and creates a single view to enhance the time to delivery of services.
  • Helps improve the scope, reliability, speed in automation to improve KPI’s and SLA’s.
  • Communicates and collaborates with teams across the Company to create a seamless deployment of new features and toolsets.
  • Works with a team employing agile strategies to meet delivery dates and other goals.
  • Contributes to, produces, and maintains processes, procedures, operational and architectural documentation.
  • Develops and maintains a deep understanding of network requirements for software and features deployment.
  • Provides support for development, implementation, and live production.


Competency, Skills and Abilities:

  • Decision making, analytical and problem-solving skills with attention to detail
  • Strong verbal and written communication
  • Strong organizational skills with ability to follow through
  • Ability to work independently as well as follow detailed directives
  • Ability to recognize weakness in existing systems and processes, track results, and offer creative solutions
  • Ability to prioritize and manage multiple tasks
  • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
  • Computer skills including knowledge of Microsoft Office applications


Requirements

Minimum Job Qualifications:

  • Bachelor’s degree in Computer Science or related work experience required
  • Two (2) years of experience in developing and implementing contact center technology is required
  • Two (2) years of experience with Java programming languages (JavaScript, C#, C++) is preferred
  • Two (2) years of experience with REST Web services and API is preferred



  • Storage Engineer

    2 days ago


    Brentwood, United States IDR Healthcare Full time

    IDR has a new opportunity available for a Storage Engineer in the Nashville area. Our client is a highly respected organization with plans for continued growth. If you are looking to join a stable team with a fast paced, innovative environment, please apply today! Storage Systems Engineer Responsibilities: Administer, build, troubleshoot, and maintain data...

  • Storage Engineer

    1 week ago


    Brentwood, United States IDR Healthcare Full time

    IDR has a new opportunity available for a Storage Engineer in the Nashville area. Our client is a highly respected organization with plans for continued growth. If you are looking to join a stable team with a fast paced, innovative environment, please apply today! Storage Systems Engineer Responsibilities: Administer, build, troubleshoot, and maintain...


  • Brentwood, United States Selectek, Inc. Full time

    We are seeking a P.E. Electrical Engineer in the Nashville, TN area to work on state-of-the-art industrial and manufacturing facilities.Pay range is $58-72/HR with a direct salary range of $120-$150K.Job description: Has full technical responsibility for interpreting, organizing, executing, and coordinating large engineering assignments with overall...

  • System Engineer

    7 days ago


    Brentwood, United States LifePoint Health Full time

    LifePoint Health Support Center System Engineer (Data Protection) - Remote Who we are: At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together t Engineer, Data, Remote, Healthcare, Technical Support, Behavioral Health, Technology


  • Brentwood, United States Apex Structural Engineering, LLC Full time

    Job Description Job Description Salary: $100,000 to $128,000 Location: Nashville, TN We offer an exciting relocation expense package for individuals outside the Nashville area. For the right candidate, remote work arrangements can also be considered. Job Type: Full time, permanent Description: Apex Structural Engineering, a dynamic and expanding structural...


  • Brentwood, United States ClifyX Inc Full time

    Hello, Greetings from Clifyx Inc. Title: SOTI Mobile Engineer Location: Brentwood, TN (Onsite - Hybrid) Contract Job details Minimum Years of Experience: 8+ years Job Details: Must Have Skills: SOTI Mobile Engineer iOS Android Nice to have skills Detailed Job Description: Responsibilities: Design, develop, and maintain mobile solutions using the SOTI Mobile...


  • Brentwood, United States Apex Structural Engineering Full time

    Job DescriptionJob DescriptionSalary: $25/HrLocation:Nashville, TNWe offer an exciting relocation expense package for individuals outside the Nashville area.Job Type:Summer Internship for aspiring civil or structural engineering studentsDescription:Apex Structural Engineering, a dynamic and expanding structural consulting firm, is in search of a Structural...


  • Brentwood, United States Apex Structural Engineering Full time

    Job DescriptionJob DescriptionSalary: $130,000 to $148,000Location:Nashville, TN We offer an exciting relocation expense package for individuals outside the Nashville area. For the right candidate, remote work arrangements can also be considered.Job Type:Full time, permanentDescription:Apex Structural Engineering, a dynamic and expanding structural...


  • Brentwood, United States Apex Structural Engineering Full time

    Job DescriptionJob DescriptionSalary: $100,000 to $128,000Location:Nashville, TNWe offer an exciting relocation expense package for individuals outside the Nashville area. For the right candidate, remote work arrangements can also be considered.Job Type:Full time, permanentDescription:Apex Structural Engineering, a dynamic and expanding structural consulting...


  • Brentwood, United States Apex Structural Engineering Full time

    Job DescriptionJob DescriptionSalary: $80,000 to $120,000Location:Nashville, TNWe offer an exciting relocation expense package for individuals outside the Nashville area. For the right candidate, remote work arrangements can also be considered.Job Type:Full time, permanentDescription:Apex Structural Engineering, a dynamic and expanding structural consulting...


  • Brentwood, United States Apex Structural Engineering Full time

    Job DescriptionJob DescriptionSalary: $80,000 to $95,000Location:Nashville, TNWe offer an exciting relocation expense package for individuals outside the Nashville area. For the right candidate, remote work arrangements can also be considered.Apex Structural Engineering, a dynamic and expanding structural consulting firm, is in search of an Entry-Level...


  • Brentwood, United States Prodapt Full time

    Overview: Prodapt ASIC services (formerly Innovative Logic) is the leading provider of SoC ASIC/FPGA and Embedded Software services. Our business model is to offer our services based on turnkey, Offshore design center (ODC) or staff augmentation. We're seeking a passionate Verification Engineer with a strong background in UVM-based verification and...


  • Brentwood, United States PLATO TECHNOLOGIES Full time

    Job DescriptionJob DescriptionJob Description: POC: Sam ChavezATTENTION ALL SUPPLIERS!!!READ BEFORE SUBMITTING UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions Limited to 1 submission per supplier. Please submit your best. We prioritize endorsing those with complete and accurate information Avoid submitting...


  • Brentwood, California, United States Prodapt Full time

    Overview: Prodapt ASIC services (formerly Innovative Logic) is the leading provider of SoC ASIC/FPGA and Embedded Software services. Our business model is to offer our services based on turnkey, Offshore design center (ODC) or staff augmentation.   We're seeking a passionate Verification Engineer with a strong background in UVM-based verification and...


  • Brentwood, United States NavitsPartners Full time

    Title: Oncology Nurse Coordinator:Responsibilities:Assesses, develops, implements and evaluates the plan of care using the nursing process and proactively anticipates patient needs; Provides individual assistance to patients, families and care givers throughout the course of treatment; organizes multi-disciplinary and/or multi-centered care, facilitates...


  • Brentwood, United States The Corradino Group Full time

    Category Administration Description The Corradino Group has an immediate opening in our Franklin, Tennessee office for an Administrative Assistant with additional opportunities to advance into a Proposal Coordinator/Marketing Assistant. We are looking for a highly motivated self-starter to join our growing team in Tennessee.At Corradino, you work with a...

  • Practice Manager

    2 days ago


    Brentwood, United States Vanderbilt University Medical Center Full time

    Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...


  • Brentwood, United States Virtual Full time

    Job Title:  Sr. Salesforce Developer Client/Address:   100% remote, any state. 8 month contract – right to extend. $80/hr W2  W2 contract only  Must haves:   5+ years Salesforce development experience Rest API integrations Apex – Batchable, Schedulable Triggers, Trigger frameworks Visualforce JavaScript Flow...

  • SOC Team Lead

    2 weeks ago


    Brentwood, United States CYBERMAXX LLC Full time

    Job DescriptionJob DescriptionDescription:The Security Operations Center Shift/Team Lead will be responsible for workforce and workflow management for the shift they are assigned. This role coordinates 24x7 shift staffing to support mission-critical operations and adjusts resources from a surge perspective. Duties/ Responsibilities:First point of contact for...


  • Brentwood, United States Brentwood Arts Exchange Full time

    Duties include, but are not limited to: Serve as front desk staff to provide customer service and support to management. Serve as primary contact under the Director’s supervision for craft store related items. Perform other duties as assigned. Core Front Desk Responsibilities include but are not limited to the following: - Greet visitors and answer phone...