SOC Team Lead
4 weeks ago
The Security Operations Center Shift/Team Lead will be responsible for workforce and workflow management for the shift they are assigned. This role coordinates 24x7 shift staffing to support mission-critical operations and adjusts resources from a surge perspective.
Duties/ Responsibilities:
- First point of contact for client escalations
- Updates and builds knowledge base documents to reflect current processes
- Ensures overall productivity is met on shift
- Assigns daily areas of responsibility (AORs) for shift members
Supervisory Responsibilities:
- Oversees the daily workflow of the shift
- Communicates new/updated workflow processes to the team
- Ensures overall productivity is met on shift
- First point of contact for client escalations
- Conducts Analyst technical screening for interviews
- Providing technical guidance and support
- Queue resource allocation as needed while on shift
What it takes to be successful:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Supervisory and leadership skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
Education and Experience:
High school diploma or equivalent At least two years’ experience as a Security Analyst (intermediate level) required.
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