Practice Manager

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Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Cumberland Ped Foundation Job Summary: Oversees all practice improvement, development and engagement operations within a given market. Supports practice efforts focused on increasing capacity, efficiency, and profitability with an intended result of increasing patient care access. . KEY RESPONSIBILITIES • Ensure that quality patient care is provided in accordance with established standards, which are based on current medical practice best practice performance data. • Oversees clinic sites. Assists with evaluation and determination of goals related to clinic capacity, efficiency, and improvement. • Primary responsibility will be to provide direction of general operations for physician practices, productive management, and new service line development. • Coaches practices towards operational and financial performance and assists with implementation of effective changes that ensure practices are operated in a manner consistent with "best practices." • Understands the physician income statements thoroughly. Address questions regarding physician charges and expenses. • Coaches clinics to achieve budgeted results and other financial criteria and to preserve capital funds invested in the organization. • Leads practice managers to continuously identify opportunities for incremental volume and revenue growth. • Act as a liaison for the financial analyst. • Continuously works with the clinic managers to develop, monitor, and adhere to annual operating, capital, and marketing budgets. • Coaches practice managers to continuously identify opportunities for expense management. • Provide leadership to clinics that supports effective collaborative working relationships between administration, management, physicians, staff, and other offices and entities • Advises on the administration of the physician compensation program for the practices, including development and ongoing monitoring and adjusting of compensation models as appropriate. • Patient/Customer Relations - helps guide practices with customer service; express respect, understanding, and promote customer self-esteem; advises on concerns and resolutions. • Enhances professional development and maintains professional affiliations to maintain current knowledge of health care trends and developments. • Continuously participates with the management team, medical staff, and other clinical leaders in decision making structures and processes of the clinics. • Coaches practices on the monitoring and management of physician productivity based on financial results. Educates and reviews results with the practice and physician on a periodic bases. Recommends and corrective action based on results. • Advises on the approval and facilitation of practice policies and procedures, objectives, and performance improvement programs. • Coaches practice operations for compliance with policies and procedures, local/state/federal laws, rules, and regulations. • Advises on, and assists with, as necessary, new practice start up or expansion; advises on physician recruitment, physician orientation. • Advises on effective coordination of all activities related to the establishment and closure of clinical sites, where necessary, in addition to the start and end of physician employment relationships. • Coaches practices on monitoring of the full revenue cycle to ensure practices perform within organizational benchmarks. • Develops and implements education plans for clinical and non-clinical staff, where necessary; Coordinates cooperative education with specialty services. • Performs other duties as assigned. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: Organizational Impact: Directs activities to achieve operational plans with some near term effect on results of the department/area.* Problem Solving/ Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems. * Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.* Team Interaction: Leads a complex department with a focus on implementation. Typically executes on a short to medium term strategies. Core Capabilities

: Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences .Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 5 years Education: Bachelor's Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

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