IT Support Specialist

4 weeks ago

Los Angeles, United States Nebulon Dynamics Limited Full time

About Nebulon Dynamics

Nebulon Dynamics is an innovation-driven engineering powerhouse, shaping the future with world-class solutions and cutting-edge technology. We are passionate about making an impact by transforming industries through strategic problem solving and high-tech solutions. As part of our rapidly growing team, you'll play a key role in supporting our robust IT infrastructure, ensuring our systems are reliable, efficient, and scalable.

At Nebulon Dynamics, we are committed to providing a collaborative and inclusive environment where creativity and teamwork are at the heart of everything we do. If you're looking for a place to showcase your IT expertise and contribute to a dynamic, forward-thinking organization, Nebulon Dynamics is the place for you.

Position Overview

Nebulon Dynamics is seeking an experienced and dedicated IT Support Specialist to join our team. In this role, you'll provide crucial IT support to our staff and systems, ensuring smooth and efficient operation across the organization. This is a hybrid role based out of either The Woodlands or Beaumont, TX, offering the flexibility to balance onsite presence and remote work.

As an IT Support Specialist, you will be the first line of defense for any technical issues that arise, providing both reactive and proactive support. From hardware and software troubleshooting to network maintenance, your contributions will directly impact the performance and productivity of Nebulon Dynamics teams.

Key Responsibilities

- Technical Support & Troubleshooting:

Provide tier 1 and tier 2 support to staff, addressing IT issues such as software glitches, hardware malfunctions, networking problems, and system access issues. Troubleshoot and resolve issues quickly to minimize downtime.

- System Maintenance & Updates:

Oversee and manage routine maintenance tasks for software, hardware, and IT systems. Ensure that critical updates, patches, and security protocols are applied promptly to safeguard the organization's infrastructure.

- Hardware & Software Installation:

Install, configure, and maintain computer systems, peripherals, and software applications. Assist staff with on boarding by ensuring that all IT equipment and software are set up and functioning efficiently.

- Network Monitoring & Security:

Monitor network performance and address connectivity issues. Work closely with IT leadership to ensure that network security measures are in place, including firewalls, anti-virus programs, and data encryption.

- User Training & Documentation:

Provide end-user training for software applications, system tools, and best practices for cybersecurity. Develop and maintain user guides, training materials, and troubleshooting documentation.

- Collaboration with IT Teams:

Collaborate with the IT team on larger projects, such as system migrations, infrastructure upgrades, and new technology implementations. Participate in the development of strategies to enhance the organizations IT capabilities.

- Asset Management:

Manage IT assets by tracking inventory, coordinating hardware repairs and replacements, and ensuring that all IT equipment is accounted for and properly maintained.

- Customer Service Excellence:

Deliver exceptional customer service by managing support tickets, escalating issues when necessary, and providing timely follow-up to ensure that all problems are fully resolved.

-Required Skills & Qualifications

- Education:

- Bachelors degree in Information Technology, Computer Science, or related field, or equivalent experience.

- Experience:

- 2+ years of experience providing IT support in a corporate environment.

- Experience with troubleshooting hardware and software issues, managing user accounts, and providing user support.

- Familiarity with Windows and Mac operating systems, and a working knowledge of Microsoft Office Suite.

- Technical Skills:

- Proficiency in supporting and maintaining network systems, including routers, switches, and wireless access points.

- Experience with helpdesk software and ticket management systems (e.g., Jira, ServiceNow, Zendesk).

- Strong knowledge of Active Directory and user account management.

- Familiarity with cloud-based applications (e.g., Office 365, G Suite, SharePoint) and cloud storage platforms.

- Basic understanding of virtualization technologies (e.g., VMware, Hyper-V) is a plus.

- Knowledge of network security practices, including VPNs, firewalls, and endpoint protection.

- Soft Skills:

- Exceptional troubleshooting and problem-solving abilities with a strong focus on customer service.

- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

- Strong organizational skills with the ability to prioritize tasks and handle multiple requests simultaneously.

- Ability to work independently as well as part of a collaborative team.

Preferred Certifications

- CompTIA A+ or Network+ certification.

- Microsoft Certified Solutions Associate (MCSA).

- Cisco Certified Network Associate (CCNA).

- ITIL Foundation Certification.

- Any relevant cybersecurity certifications (e.g., CompTIA Security+, Certified Information Systems Security Professional - CISSP) are a plus.

Why Join Nebulon Dynamics?

- Innovative Environment: Work alongside cutting-edge technologies and a diverse team dedicated to solving complex engineering challenges.

- Career Development: Nebulon Dynamics encourages continuous professional development, offering you the opportunity to grow and advance in your IT career.

- Comprehensive Benefits: We offer an excellent benefits package, including health insurance, paid time off, retirement plans, and more.

- Work-Life Balance: Enjoy a flexible hybrid work arrangement that provides the right balance between in-office collaboration and remote work.

- Inclusive Culture: Join a company that values diversity, equity, and inclusion, where every team members voice is heard and respected.

  • Client Support Manager

    2 months ago

    Los Angeles, United States Specialist Direct Full time

    About Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...

  • Client Support Manager

    1 month ago

    los angeles, United States Specialist Direct Full time

    About Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...

  • Client Support Manager

    2 months ago

    los angeles, United States Specialist Direct Full time

    About Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...

  • Legal Support Specialist

    3 weeks ago

    los angeles, United States Express Network, A Legal Support Network Co. Full time

    Company DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...

  • Legal Support Specialist

    3 weeks ago

    los angeles, United States Express Network, A Legal Support Network Co. Full time

    Company DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...

  • Legal Support Specialist

    3 weeks ago

    Los Angeles, United States Express Network, A Legal Support Network Co. Full time

    Company DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...

  • Legal Support Specialist

    3 weeks ago

    Los Angeles, United States Express Network, A Legal Support Network Co. Full time

    Company DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...

  • Direct Support Specialist

    2 months ago

    Los Angeles, United States CUSTOMIZED SUPPORT SERVICES INC Full time

    Job DescriptionJob DescriptionCustomized Support Services, Inc. is a Supported Living Services agency located in  in West Los Angeles, CA. We are professional, agile, professional and our goal is to provide Supported Living Services (or SLS) to help individuals with intellectual and developmental disabilities who wish or choose to live in their own homes...

  • Support Specialist

    1 week ago

    Los Angeles, United States Cornerstone Research Full time

    Litigation Support SpecialistJob LocationsUS-CA-Los AngelesID2024-3675CategoryInformation ResourcesOverviewLITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support...

  • Support Specialist

    2 weeks ago

    Los Angeles, United States Cornerstone Research Full time

    Litigation Support SpecialistJob LocationsUS-CA-Los AngelesID2024-3675CategoryInformation ResourcesOverviewLITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support...

  • Healthcare Support Specialist

    1 week ago

    Los Angeles, California, United States Epic Healthcare Full time

    Job Title: Healthcare Support SpecialistEpic Healthcare is a leading provider of healthcare services, and we are seeking highly motivated and experienced individuals to join our team as Healthcare Support Specialists.About the Role:We are dedicated to enhancing the lives of our residents and ensuring they receive the best care and support. As a Healthcare...

  • Support Specialist

    2 weeks ago

    Los Angeles, United States Computrition, Inc. Full time

    Job Information:POINT-OF-SALE SUPPORT SPECIALIST Jonas Software - ComputritionWest Hills, California (Hybrid)POSITIONWe are seeking a dedicated professional for the position of Point-of-Sale (POS) Support Specialist. The successful candidate will be an integral part of the Support Team in a high growth organization. This is an exciting opportunity for an...

  • Support Specialist

    6 months ago

    Los Angeles, United States Mathnasium Full time

    T EAM S UMMARY At Mathnasium, the core of our business is built around the success of our franchisees. As such, the strategic imperative of the Support team is to help our franchisees resolve any problem that impedes the daily operation of a Mathnasium Learning Center and lead them in the right direction in accessing and understanding our systems,...

  • IT Support Specialist

    4 weeks ago

    Los Angeles, California, United States Dav-Lear Systems, Inc. Full time

    Job DescriptionAs a member of the support team at Dav-Lear Systems, Inc., the IT Support Specialist will be responsible for providing on-site hardware and software support at Los Angeles International Airport. The ideal candidate will have a minimum of 1 year of experience in onsite support activities and repairs of PCs, Printers, LAN WAN equipment &...

  • Caregiver and Support Specialist

    3 weeks ago

    Los Angeles, California, United States Sevita Full time

    Sevita Job DescriptionAt Sevita, we believe every person has the right to live well and deserves a fulfilling career. As a caregiver and support specialist, you'll join a mission-driven team and create meaningful relationships with individuals who require support with intellectual and developmental disabilities. About the RoleYou'll be responsible for...

  • Audiology Support Specialist

    1 week ago

    Los Angeles, California, United States Ladgov Corporation Full time

    Job DescriptionAt Ladgov Corporation, we are seeking a highly skilled Audiology Support Specialist to join our team. As an Audiology Support Specialist, you will play a vital role in providing audiology support services to our patients.Key Responsibilities:Provide hearing aid education and routine repairs to patients.Take ear mold impressions and coordinate...

  • Support Specialist

    3 weeks ago

    Los Angeles, United States Novocure Inc Full time

    Description: JOB SUMMARY:The Device Support Specialist, New Indications is a key position within the Patient Experience business unit, with a clinical trial patient focus. The primary role of this position is to support clinical trial oncology patients utilizing Tumor Treating Fields (TTFields) therapy in the United States, by...

  • Dental Support Specialist

    3 weeks ago

    Los Angeles, California, United States Westside Family Healthcare Inc Full time

    Dental Support RoleWe are seeking a skilled Dental Support Specialist to join our team at Westside Family Healthcare Inc. As a Dental Support Specialist, you will provide hands-on assistance to Dentists and help complete prep work to ensure efficient patient care.Key ResponsibilitiesSupport Dentists with patient care and complete administrative tasks.Monitor...

  • Administrative Support Specialist

    2 days ago

    Los Angeles, California, United States R.W. Selby & Co., Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at R.W. Selby & Co., Inc. in Los Angeles, CA.About the RoleThe ideal candidate will be responsible for providing exceptional administrative support to our corporate office, ensuring a welcoming and efficient environment for clients and staff....

  • Litigation Support Specialist

    3 weeks ago

    Los Angeles, United States Cornerstone Research Full time

    Overview: LITIGATION SUPPORT SPECIALIST (HYBRID ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support Specialist's primary responsibility is to complete billable project work as assigned, including...