Senior Business Analyst, Selling Partner Insights and Analytics
Found in: Talent US C2 - 2 weeks ago
The Selling Partner Insights and Analytics team performs analyses, creates visualizations and develops automated reporting solutions that inform decisions and inspire change. The Selling Partner Insights and Analytics transforms requirements into insights and deliver reporting that enable our business partners to improve the seller partner experience. This team supports all programs where the data/analysis is needed for program teams, Operations and stakeholders from the broader Selling Partner Support team.
Key job responsibilities
The Senior Business Analyst, Selling Partner Insights and Analytics will be focusing on analyzing emerging and new quality, experience and operational metrics for Selling Partners. This includes metrics measuring new contact channels like Chat and Escalate my Case, but also Global Operation metrics (service level, first touch resolution, average handling time and so on).
The successful candidate will have strong business acumen and possess excellent statistical and analytical abilities. They will focus on creating actionable insights and research to provide recommendations to the leadership team and build scalable solutions to meet business needs. They will have passion for data and analytics, be an independent innovator comfortable with ambiguity. They'll have strong attention to detail, an ability to work in a fast-paced and entrepreneurial environment.
The ideal candidate for this role will should be:
•Self-starter who understands the current and future business needs by working closely with stakeholders to recognize their needs and requirements.
•Individual who will support the long-term strategy to implement self-service solutions and focus on insights research while understanding and have experience working with Customer service/Operation teams.
•Hands-on individual who has deep domain/process expertise across operational metrics, someone who can understand individual metrics and how they are all connected.
•Proactively identify problems with significant business impact; facilitate analysis to identify problems and opportunities to deliver insights and recommendations to help shape strategy across team and measurement initiatives.
•Working with the data engineering team to build the business requirements to evolve the insights and analysis about the SP experience.
•Set and articulate expectations around leadership behavior for peers; model behavior that exemplifies Amazon Leadership Principles.
About the team
The SPIA team performs analyses, creates visualizations and develops automated reporting solutions that inform decisions and inspire change. The team transforms requirements into insights and deliver reporting that enable our business partners to improve the seller partner experience. This team supports all programs where the data/analysis is needed for the Seller Experience Programs team and analysis requests from stakeholders engaging in research from the broader SP Support team. Ownership, maintenance and expansion of the Seller Experience dashboards reside within the team.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
- 7+ years of tax, finance or a related analytical field experience- 5+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel
PREFERRED QUALIFICATIONS
- Master's degree in business or analytical discipline- Python and advanced Statistics
-
Forecasting Manager III, Selling Partner Support
Found in: Talent US C2 - 5 days ago
Seattle, United States Amazon.com Services LLC Full timeThis position will lead the development of forecasts to predict volume demand from external and internal customers and establish strong mechanisms to meet forecast accuracy targets and ongoing changes in customer need.Selling Partner Services is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers,...
-
Senior Product Manager Technical
Found in: Talent US C2 - 6 days ago
Seattle, United States Amazon.com Services LLC Full timeAre you interested in innovating and influencing to improve the WW selling partner contact experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, the Selling Partner Support Experience team is looking...
-
Senior Manager, Research Science, Selling Partner Experience
Found in: Talent US C2 - 6 days ago
Seattle, United States Amazon.com Services LLC Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Services’s...
-
Senior Manager, Research Science, Selling Partner Experience
Found in: Talent US C2 - 3 days ago
Seattle, United States Amazon.com Services LLC Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Services’s...
-
Principal PM-T, Selling Partner Developer Services
Found in: Talent US C2 - 2 weeks ago
Seattle, United States Amazon.com Services LLC Full timeThe Selling Partner Dev Services (Spectrum) team is looking for an experienced Principal Product Manager-Technical (PM-T) to deliver world-class products and own the global end-to-end user experience and strategy. You will be responsible for leading the product development lifecycle for core Dev Service operational products and customer experience. The ideal...
-
Senior Data Analyst
7 days ago
Seattle, United States Redfin Full time**Senior Data Analyst - Buyers Brokerage** Redfin is redefining real estate in the consumers favor by combining our own technology and agents to create a service thats better, faster, and costs less. As a Redfinnian, you'll make a difference in one of lifes most important eventsbuying or selling a home. Our hiring standards are high, yet our culture is...
-
Seattle, United States Amazon.com Inc Full timeSelling Partner Support (SP-Support) drives success for both third-party sellers and vendors through a combination of people, processes and services. The All Amazon Support team within SP-Support leads cross-functional initiatives to improve the cons Selling, Support, Business, Intelligence, Engineer, Data Engineer, Technology
-
eCommerce Insights
6 days ago
Seattle, United States CareerBuilder Full timeeCommerce Insights & Analytics Manager Seattle, WA Position Overview About Us: Stanley is defined by Creativity, Building and Invention. We are makers of the legendary bottle and box. Driven by purpose, passion, and performance. Obsessed with making a difference and keeping our promises. Proud of our yesterday. And focused on building the team of tomorrow....
-
Senior Manager, Research Science, Selling Partner Experience
Found in: Jooble US O C2 - 10 hours ago
Seattle, WA, United States Amazon Full timeSenior Manager, Research Science, Selling Partner Experience com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce...
-
Salesforce Administrator, Global Selling Partners CRM Tech
Found in: Talent US C2 - 1 week ago
Seattle, United States Amazon.com Services LLC - A57 Full timeAre you customer obsessed, flexible, smart and analytical, execution focused and passionate about customer experience? Would you like to join a team that is inventing new and innovative ways for Amazon to engage with Sellers? If this sounds intriguing, then we would like to talk to you about a role in Selling Partner Recruitment and Development, a growing...
-
Director/Senior Director, Marketing Analytics
Found in: Jooble US O C2 - 2 weeks ago
Seattle, WA, United States DoorDash Full timeThe Analytics team is looking for someone to lead our Marketing Analytics team. This role is important for DoorDash to continue driving marketing performance and will be a necessary driver of DoorDash’s growth in the United States, Canada, and Australia. You will lead a team that works cross functionally with marketing, strategy and operations, product...
-
Senior Data Analytics Specialist
6 days ago
Seattle, United States Prime Team Partners Full timeJoin Our Team as Senior Data Analytics Specialist - HR Data Readiness Focus 12mo Contract Hybrid - 3 days a week onsite Title: Senior Data Analytics Specialist - HR Data Readiness Focus Our client is about to start a very large project and needs an HR Data Lead to guide data readiness efforts for a cutting-edge HCM implementation. We're seeking a Senior Data...
-
Senior Director, People Partner
Found in: Jooble US O C2 - 2 weeks ago
Seattle, WA, United States Moloco, Inc. Full timeThe Impact You’ll Be Contributing to Moloco: As the Sr. Director People Partner, you'll spearhead our mission to foster an inclusive and empowering workplace culture. Reporting directly to our Chief People Officer, you'll partner closely with senior leaders, particularly in Engineering, to craft and execute innovative People and culture...
-
Technical Business Analyst
7 days ago
Seattle, United States Vision It US Full timeJob DescriptionJob DescriptionAbout this teamThe People Enablement Technology team is committed to enabling seamless, best in class experiences for our global workforce. Employing a best-in-class strategy for the moments that matter, our team supports a fully integrated tech stack: Workday (Core HCM), Dayforce (Workforce Management), Avature (career site,...
-
Senior Product Manager, WW Revenue Strategy, Seller Fees
Found in: Talent US C2 - 2 weeks ago
Seattle, United States Amazon.com Services LLC Full timeSelling Partner Services is looking for a passionate, innovative leader to help define and set economic conditions for the success of our sellers globally. To meet our sellers’ needs, our smart, diverse, customer-obsessed employees are constantly innovating on behalf of sellers, developing fee strategies and incentives to help sellers grow on Amazon. The...
-
Senior Demand Planning Data
7 days ago
Seattle, United States Pros2Plan, a division of Spinnaker SCA Full timePros2Plan, a Spinnaker SCA division, has an open consulting/contractor role for a Senior Demand Planning Data & Analytics Consultant Location: Seattle, WA preferred Duration: Contract- 9 months, potential to extend Bill rate: Open Job Overview: As a Senior Demand Planning Data & Analytics Consultant, the consultant plays a crucial role in ensuring the...
-
Director/Senior Director, Marketing Analytics
Found in: Jooble US O C2 - 2 weeks ago
Seattle, WA, United States DoorDash Full timeThe Analytics team is looking for someone to lead our Marketing Analytics team. This role is important for DoorDash to continue driving marketing performance and will be a necessary driver of DoorDash’s growth in the United States, Canada, and Australia. You will lead a team that works cross functionally with marketing, strategy and operations, product...
-
Data Analyst- Freelance
2 weeks ago
Seattle, United States POP Full timeJob DescriptionJob DescriptionWe are looking for a remote freelance Data Analyst to assist and support our business and data intelligence practice for a variety of our client work. This role will deliver rich data and analytics to both our internal teams in support of our client work as well as providing key insights to our clients. You are highly...
-
Senior Demand Planning Data
1 week ago
Seattle, United States Pros2Plan, a division of Spinnaker SCA Full timePros2Plan, a Spinnaker SCA division, has an open consulting/contractor role for a Senior Demand Planning Data & Analytics Consultant Location: Seattle, WA preferredDuration: Contract- 9 months, potential to extendBill rate: Open Job Overview: As a Senior Demand Planning Data & Analytics Consultant, the consultant plays a crucial role in ensuring the...
-
Senior Demand Planning Data
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Seattle, United States Pros2Plan, a division of Spinnaker SCA Full timePros2Plan, a Spinnaker SCA division, has an open consulting/contractor role for a Senior Demand Planning Data & Analytics Consultant Location: Seattle, WA preferredDuration: Contract- 9 months, potential to extendBill rate: Open Job Overview: As a Senior Demand Planning Data & Analytics Consultant, the consultant plays a crucial role in ensuring the...